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Menara Maxis; Subang Jaya; On-site; MYR 134,000 - 201,000; Full time

Job summary

Menara Maxis in Subang Jaya, Malaysia, seeks a forward-thinking professional to transform operational data into insights for fibre provisioning and installation improvements. You will monitor KPIs, collaborate with cross-functional teams, and drive automation to raise efficiency and service quality.

The role requires a Bachelor’s degree in a related field, 3–5 years in operational reporting or analytics, and fluency in English and Bahasa Malaysia.

Qualifications

• Bachelor's degree in Business Analytics, Telecommunications, Information Technology, Business Administration, or related field.
• Proficient in both English and Bahasa Malaysia.
• 3–5 years of experience in Operational Reporting, Telecommunications Operations, or Business Analytics.
• Proven leadership skills with experience in team management and data-driven decision-making.

Responsibilities

• Manage fibre orders from submission to activation and ensure SLA compliance.
• Coordinate with internal teams, vendors and providers for smooth service delivery.
• Handle escalations and drive timely issue resolution.
• Prepare reports, dashboards and performance analyses for decision-making.
• Monitor KPIs such as SLA, installation turnaround time and order completion.
• Identify root causes of issues and propose improvements.
• Utilize Excel and reporting tools to analyze data and provide insights.
• Support automation and process improvements for efficiency gains.
• Build strong relationships with stakeholders and management.
• Communicate updates and recommendations clearly to stakeholders.
• Plan and prioritise tasks to meet deadlines and targets.
• Ensure compliance with policies, procedures and regulatory requirements.

Skills

Data analysis

Operational reporting

Excel

English & Bahasa Malaysia

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

Excel

Reporting tools

Job description

Business Operations - Home page is loaded## Business Operations - Homelocations: Menara Sunwaytime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR13584* We want to empower you to turn your ambitions into achievements.* We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.* Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.* To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.To drive operational excellence across Fibre Operations through automation, analytics, and continuous improvement. We are looking for a forward-thinking individual who naturally challenges manual processes, eliminates repetitive tasks, and leverages data to uncover opportunities for greater efficiency and performance.This role is responsible for transforming operational data into meaningful insights, monitoring key business and operational KPIs, identifying performance gaps, and delivering actionable recommendations that improve fibre provisioning and installation outcomes. The successful candidate will collaborate with cross-functional teams and management to support strategic decision-making, enhance service delivery performance, and accelerate the digital transformation of Fibre Operations.1.**Service Order Management**Manage fibre orders from submission to activation, ensuring timely completion and SLA compliance.2.**Operational Coordination**Coordinate with internal teams, vendors, and service providers to ensure smooth service delivery.3.**Escalation Management**Handle operational escalations and drive timely issue resolution.4.**Reporting & Data Analysis**Prepare reports, dashboards, and performance analysis to support business decisions.5.**KPI Monitoring**Track key metrics such as SLA compliance, installation turnaround time, order completion, and fallout rates.6.**Problem-Solving**Identify root causes of operational issues and recommend improvements.7.**Excel & Reporting Tools**Use Excel and reporting tools to analyse data and provide operational insights.8.**Process Improvement**Support automation and process enhancement initiatives to improve efficiency.9.**Stakeholder Management**Build strong relationships with internal teams, customers, and external partners.10.**Communication**Present operational updates, findings, and recommendations clearly to stakeholders and management.11.**Planning & Prioritisation**Manage multiple tasks effectively while meeting deadlines and service targets.12.**Compliance & Governance**Ensure adherence to company policies, operational procedures, and regulatory requirements.**What you will need to have:*** Bachelor's Degree in Business Analytics, Telecommunications, Information Technology, Business Administration, or any related field* Proficient in both English and Bahasa Malaysia* Min 3 to 5 years of experience in Operational Reporting, Telecommunications Operations, or Business Analytics* Proven leadership skills with experience in team management, strategic planning, and data-driven decision-making* Prior experience in the fibre broadband or telecommunications industry is an added advantage* Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.* Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.