MY - Payment Analyst

Zeal Group; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Medical Benefit

Life Insurance

Monthly Team Building Event

Job summary

A financial services company in Kuala Lumpur seeks a Payment Analyst to support payment operations and analysis. The role requires a Bachelor's degree and 3+ years in Payment Operations, emphasizing strong Excel and data analysis skills. Responsibilities include monitoring deposits, analyzing payment costs, and utilizing BI tools for reporting. Benefits include medical coverage and team events. Ideal for candidates comfortable with a shift-based environment and a strong sense of responsibility.

Qualifications

• 3+ years of experience in Payment Operations or related roles.
• Solid understanding of deposit/withdrawal flows and PSP operations.
• Hands-on experience with BI/analytics tools is a strong advantage.
• Strong data analysis capability to identify issues and draw conclusions from data.
• Hands-on experience with Power BI, Metabase, or other BI/analytics tools is a strong advantage.
• Willing and able to work in a shift-based (24×7) environment.
• Good communication skills and strong sense of responsibility and ownership.
• Experience in FX/ CFD/ FinTech environments is a plus.
• Basic proficiency in Mandarin is required.

Responsibilities

• Execute and monitor daily client deposit and withdrawal operations.
• Track and analyze payment-related costs to support optimization.
• Build and maintain dashboards and reports using BI tools.
• Analyze payment costs and PSP performance metrics to support optimization decisions.
• Produce data-driven insights and recommendations through data cleaning, reconciliation, and reporting.
• Build and maintain dashboards/reports using BI tools and prepare regular reports for management.

Skills

Excel skills

Data analysis

Communication skills

Mandarin (basic)

Education

Bachelor's degree or above in relevant fields

Tools

Power BI

Metabase

Metabase

Job description

Role Background

We are looking to hire a Payment Analyst to support the stability and optimization of our payment operations.

Role Background

We are looking to hire a Payment Analyst to support the stability and optimization of our payment operations.

In addition to handle daily deposit and withdrawal execution, this role will focus heavily on payment cost analysis and PSP performance analysis.

This is not a purely operational role. The ideal candidate should be comfortable working with data, identifying issues through analysis, and supporting continuous improvement initiatives.

The role is positioned as a pipeline role for future management positions in Payment Cost, Payment Experience, Payment Risk, or Payment Product.

Key Responsibilities

• Payment Operations Execution
• Execute and monitor daily client deposit and withdrawal operations, ensuring accuracy, timeliness, and compliance with internal procedures
• Handle payment exceptions, failed transactions, and escalated cases, working closely with PSPs, Customer Support, and Finance teams
• Participate in a shift-based duty roster (24×7 coverage) to ensure continuous payment operations
• Payment Cost & PSP Performance Analysis (Key Focus)
• Track and analyze payment-related costs, including transaction fees, channel costs, FX losses, and abnormal charges
• Monitor and analyze PSP core performance metrics, including but not limited to:
  
  

￮ Deposit and withdrawal success rates

￮ Failure reason breakdowns

￮ Withdrawal processing time (SLA)

￮ Cost and fee structures

￮ Risk indicators and exceptions

• Produce data-driven insights and recommendations to support payment optimization and decision-making
• Data Tools & Reporting
• Use Excel extensively for data cleaning, reconciliation, analysis, and reporting (advanced formulas and pivot tables required)
• Build and maintain dashboards and reports using Power BI, Metabase, or other BI / data analysis tools
• Prepare regular payment operations and analysis reports for management and relevant stakeholders
• Process Improvement & Cross-functional Collaboration
• Support the optimization of payment processes, rules, and SOPs, improving efficiency, transparency, and control
• Work closely with Payment, Finance, Customer Support, IT, and Product teams on payment-related initiatives and improvements
• Management Pipeline Development
• This role is part of the payment management talent pipeline
• Based on performance and business needs, the candidate will gradually take on broader analytical and ownership responsibilities
• Future development paths may include Payment Cost, Payment Experience, Payment Risk, or Payment Product management roles
  
  
  

Requirements

• Bachelor's degree or above; backgrounds in Finance, Data Science, Information Systems, Engineering, or related fields are preferred
• 3+ years of experience in Payment Operations or related roles, with solid understanding of deposit/withdrawal flows and PSP operations
• Strong Excel skills (data handling, analysis, pivot tables, formulas)
• Strong data analysis capability, able to identify issues and draw conclusions from data
• Hands-on experience with Power BI, Metabase, or other BI / analytics tools is a strong advantage
• Willing and able to work in a shift-based (24×7) environment
• Good communication skills and strong sense of responsibility and ownership
• Experience in FX / CFD / FinTech environments is a plus
• Basic proficiency in Mandarin is required
  
  
  

Benefits

What we can offer you:

• Medical Benefit
• Life Insurance
• Monthly Team Building Event