Payment Owner - Greater China

Zeal Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Zeal Group is seeking a Payment Owner for the ZFX Greater China region to lead the selection, evaluation, and continuous optimization of Payment Service Providers (PSPs) using data-driven insights. You will analyze PSP performance, including deposit/withdrawal success rates, failure reasons, processing times, costs and risks, and propose practical optimization solutions tailored to regional needs.

This role requires ownership, strong analytical skills, and bilingual communication in Chinese and

Qualifications

• Bachelor's degree or above in a quantitative or analytical field.
• 2–3+ years of experience in payments, fintech, or related fields.
• Strong data analysis and logical reasoning skills.
• High sensitivity to key payment metrics such as success rates, costs, and risks.
• Fluent in Chinese; basic professional English communication.

Responsibilities

• Select, evaluate, and recommend PSPs for the GC region based on data and performance.
• Analyze existing PSPs: deposit/withdrawal success rates, failure reasons, processing times, costs, and risks.
• Propose practical optimization solutions tailored to regional needs.
• Collaborate with PSPs, Payment Operations, Finance, and Customer Support to improve channels.
• Establish PSP evaluation standards and governance for transparency and controllability.
• Follow up on payment-related issues, exceptions, and optimization initiatives.

Skills

Data analysis

Ownership mindset

Analytical reasoning

Decision making

Chinese communication

English communication

Education

Bachelor's degree or above

Job description

Role Overview

We are looking for a Payment Owner for ZFX Greater China region, responsible for the selection, evaluation, and continuous optimization of Payment Service Providers (PSPs) in the GC market.

We are looking for a Payment Owner for ZFX Greater China region, responsible for the selection, evaluation, and continuous optimization of Payment Service Providers (PSPs) in the GC region. This role is data-driven and judgment-oriented. The ideal candidate should be able to assess both existing and potential PSPs based on actual payment performance, make informed decisions and trade-offs, and clearly identify the current and future payment needs of the GC region. This is a role that emphasizes ownership and decision-making capability, rather than a purely execution-focused Payment Operations position.

Responsibilities

• Select, evaluate, and recommend suitable Payment Service Providers (PSPs) for the GC region based on data and actual operational performance


• Conduct systematic analysis of existing PSPs, including but not limited to:
  
  
  
  • Deposit and withdrawal success rates
  
  
  • Failure reason breakdowns
  
  
  • Withdrawal processing time
  
  
  • Cost structure and fees
  
  
  • Risk indicators and exceptions
  
  
  
  


• Assess the real payment needs of the GC region by considering business scale, client behavior, and regional characteristics, and propose practical and actionable optimization solutions


• Work closely with PSPs, Payment Operations, Finance, and Customer Support teams to continuously improve and adjust payment channels


• Assist in establishing PSP evaluation standards, key metrics, and basic governance frameworks to enhance transparency and controllability of the payment system


• Follow up on payment-related issues, exceptions, and optimization initiatives within the GC region

Requirements

• Bachelor's degree or above. Preferred academic backgrounds include (but are not limited to): Mathematics, Statistics, Data Science, Business Analytics, Engineering, Computer Science, Financial Engineering, or Information Systems


• 2-3 years or above of experience in payments, fintech, or related fields, with hands‑on exposure to PSP management, payment operations, or payment channel analysis


• Strong data analysis and logical reasoning skills, with the ability to draw conclusions based on data rather than relying solely on experience


• High sensitivity to key payment metrics such as success rates, costs, and risks


• Strong ownership mindset, able to take responsibility for regional payment outcomes rather than only executing assigned tasks


• Fluent in spoken and written Chinese; capable of basic professional communication in English


• Experience in FX / CFD / trading platforms is a plus, but not mandatory