MY - Junior/Senior Payment Operations Specialist (Mandarin Speaker)

Zeal Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical Benefit

Life Insurance

Monthly Team Building Event

Job summary

Zeal Group in Kuala Lumpur, Malaysia, seeks a Payment Operations Specialist to oversee and optimize payment processes. The role requires meticulous attention to detail, strong analytical ability, and solid knowledge of payment operations and regulatory compliance.

You will handle payments, reconciliations, AML/KYC compliance, and vendor coordination while providing timely responses to customer inquiries and driving process improvements with cross-functional teams.

Qualifications

• Experience in payments operations and financial workflows.
• Strong analytical skills and attention to detail.
• Familiarity with AML/KYC frameworks and compliance.

Responsibilities

• Process Payments: Execute timely and accurate processing of incoming and outgoing payments.
• Reconciliation: Perform daily, monthly, and yearly reconciliations of payment transactions.
• Compliance: Stay updated on AML/KYC regulations and enforce internal controls.
• Vendor Management: Liaise with banks and payment processors to manage relationships.
• Reporting: Generate reports on payment activity, volumes, and processing times.
• Process Improvement: Identify opportunities to streamline processes and enhance automation.
• Customer Support: Address payment inquiries and resolve issues with customers.

Job description

Role:

Payment Operations Specialist will be responsible in managing and overseeing payment processes within our company. This role requires high attention to detail, strong analytical skills, and a deep understanding of payment operations. The Payment Operations Specialist ensures the smooth and efficient execution of all payment transactions while adhering to the company's processes and compliance requirements.

Responsibilities:

• Process Payments: Execute timely and accurate processing of incoming and outgoing payments
• Reconciliation: Perform daily, monthly, and yearly reconciliations of payment transactions to ensure the accuracy and completeness of financial records.
• Compliance: Stay updated on regulatory requirements and ensure compliance with antimoney laundering (AML) and know your customer (KYC) regulations. Implement and enforce internal controls to mitigate financial risks
• Vendor Management: Liaise with banks, payment processors, and other financial institutions to manage relationships and resolve payment related issues
• Reporting: Generate regular reports on payment activities, including transaction volumes, processing times, and error rates. Analyse trends and provide insights to improve operational efficiency
• Process Improvement: Identify opportunities to streamline payment processes and enhance automation with technology. Collaborate with cross functional teams to implement system enhancements and upgrades
• Customer Support: Provide solutions to customers regarding payment inquiries, disputes, and resolution. Ensure a high level of customer satisfaction through prompt and effective communication.

What we can offer you:

• Medical Benefit
• Life Insurance
• Monthly Team Building Event