Centre & Operations Lead - Education Enrichment (HK)

Write Edge; Malaysia; On-site; MYR 61,000 - 73,000; Full time

Job summary

Write Edge in Malaysia is seeking an experienced Centre Manager/Operations Manager to support and grow Hong Kong operations from Kuala Lumpur. This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations.

You will understand Hong Kong parents and education landscape, be highly organised and administratively sharp, and enjoy taking ownership in a fast-moving environment.

Responsibilities

• Centre Operations & Performance: Support the setup and smooth running of daily centre operations; Implement operational procedures for consistency and efficiency; Monitor attendance, enrolment interest, and parent feedback; Flag challenges and propose improvements.
• Student Enrolment & Admissions: Conduct enrolment consultations with parents; Support admissions processes and trial classes; Test enrolment messaging and conversion approaches; Provide insights on pricing sensitivity and parent decision-making.
• Customer Engagement & Relationship Management: Build relationships with parents through clear communication; Handle enquiries and concerns; Gather feedback on expectations and pain points; Support retention and referral efforts.
• Marketing & Agency Management: Coordinate with internal teams and external agencies on local campaigns; Improve lead generation and enrolment messaging; Track campaign progress and ensure timely execution.
• Projects, Workshops & Budget Support: Plan and execute workshops/events; Coordinate timelines and resources; Support budget planning and tracking.

Job description

Write Edge in Malaysia is seeking an experienced Centre Manager/Operations Manager to support and grow Hong Kong operations from Kuala Lumpur. This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations.

You will understand Hong Kong parents and education landscape, be highly organised and administratively sharp, and enjoy taking ownership in a fast-moving environment.