Multilingual Trading Support Specialist

moomoo; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

13-Month Salary (Contractual Bonus)

Performance-Based Variable Bonus

Basic Salary + Shift Allowances

Convenient Access to Public Transport

FINRA SIE Exam Sponsorship

Career Development Opportunities

Company Team Building Activities

Free-Flow Pantry Snacks & Drinks

Dynamic, Multinational Working Environment

Job summary

A financial services company based in Kuala Lumpur seeks a dedicated customer support representative to assist clients with trading inquiries. The role requires fluency in English and Malay, with Chinese as an advantage. Responsibilities include resolving client inquiries, providing platform consultation, and maintaining high service standards. The company offers competitive compensation, including a 13-month salary and performance bonuses, within a dynamic multinational environment.

Qualifications

• Proven experience in call center or online trading industry preferred.
• Familiarity with online trading platforms is advantageous.
• Able to work various shifts including evenings and weekends.

Responsibilities

• Assist local and overseas customers via phone, email, and live chat.
• Provide consultation services on trading platforms and resolve technical issues.
• Record and organize customer feedback and contribute to process development.

Skills

Communication skills

Problem-solving abilities

Customer service knowledge

Team player

Computer literacy

Education

Degree or above in relevant qualifications

Diploma in Business, Economics, or Financial-related courses

Job description

A financial services company based in Kuala Lumpur seeks a dedicated customer support representative to assist clients with trading inquiries. The role requires fluency in English and Malay, with Chinese as an advantage. Responsibilities include resolving client inquiries, providing platform consultation, and maintaining high service standards. The company offers competitive compensation, including a 13-month salary and performance bonuses, within a dynamic multinational environment.