Multilingual Trading Support Specialist
moomoo
14 days+
A complete application in a minute
Tailored resume and cover letter, ready to send.
Get past ATS filters
Benefits offered by this job
Job summary
A financial services company based in Kuala Lumpur seeks a dedicated customer support representative to assist clients with trading inquiries. The role requires fluency in English and Malay, with Chinese as an advantage. Responsibilities include resolving client inquiries, providing platform consultation, and maintaining high service standards. The company offers competitive compensation, including a 13-month salary and performance bonuses, within a dynamic multinational environment.
Qualifications
- Proven experience in call center or online trading industry preferred.
- Familiarity with online trading platforms is advantageous.
- Able to work various shifts including evenings and weekends.
Responsibilities
- Assist local and overseas customers via phone, email, and live chat.
- Provide consultation services on trading platforms and resolve technical issues.
- Record and organize customer feedback and contribute to process development.
Skills
Communication skills
Problem-solving abilities
Customer service knowledge
Team player
Computer literacy
Education
Degree or above in relevant qualifications
Diploma in Business, Economics, or Financial-related courses
Job description
A financial services company based in Kuala Lumpur seeks a dedicated customer support representative to assist clients with trading inquiries. The role requires fluency in English and Malay, with Chinese as an advantage. Responsibilities include resolving client inquiries, providing platform consultation, and maintaining high service standards. The company offers competitive compensation, including a 13-month salary and performance bonuses, within a dynamic multinational environment.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
