Global Lodging Partnerships & Support Specialist

Trip.com; Kuala Lumpur; On-site; MYR 47,000 - 78,000; Full time

Job summary

Trip.com Group is seeking a customer service professional in Kuala Lumpur to support our global accommodation partners. You will be handling inquiries by phone, email and chat, advocating for our hotel management system, and collaborating with internal teams to improve partner satisfaction.

The role requires a Bachelor’s degree and proficiency in Indonesian and English, with a strong service mindset and teamwork. Shift-friendly candidates are preferred as part of a 24/7 operation.

Qualifications

• Bachelor's or higher with proficiency in Indonesian & English for daily communication.
• Strong service orientation and positive attitude.
• Excellent teamwork and ability to adapt to shift work.

Responsibilities

• Provide frontline business support to Trip.com’s global accommodation partners using company protocols and tools.
• Stay updated on corporate strategy and product knowledge.
• Handle partner inquiries via phone, email, or online chat; engage with customers when needed.
• Advocate for Trip.com hotel management system with partner hotels.
• Collaborate with other departments to improve partner satisfaction.
• Perform ad-hoc tasks as assigned by management.
• Utilize Excel and other office tools to organize data and adapt to new systems.
• Support internal QA efforts and streamline team processes.

Job description

Trip.com Group is seeking a customer service professional in Kuala Lumpur to support our global accommodation partners. You will be handling inquiries by phone, email and chat, advocating for our hotel management system, and collaborating with internal teams to improve partner satisfaction.

The role requires a Bachelor’s degree and proficiency in Indonesian and English, with a strong service mindset and teamwork. Shift-friendly candidates are preferred as part of a 24/7 operation.