Customer Advisor - TARUMT(MJ003821)

Trip.com; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Trip.com Group in Kuala Lumpur is seeking Customer Advisors to support travellers with hotel and flight bookings and travel queries. You’ll act as the voice of Trip.com, applying empathy and problem-solving to help customers trust us with their trips.

This role offers competitive pay, comprehensive benefits, and opportunities to grow within a fast-growing global team. You’ll work across phone, chat, and email channels, and contribute to a culture that puts customers first.

Qualifications

• Proficiency in English and Malay (verbal and written).
• Customer-focused with a passion for helping others.
• Willing to work in shifts, including weekends and holidays.
• Good computer skills and familiarity with Microsoft Office.
• Positive, proactive, and result-oriented.

Responsibilities

• Deliver excellent customer service via phone, chat, or email.
• Communicate professionally with empathy and patience.
• Meet individual KPIs and support team goals.
• Identify process improvements and provide feedback.
• Collaborate with team and leaders to resolve travel questions end-to-end.
• Support ad hoc projects as required.

Skills

English & Malay proficiency

Excellent customer service

Communication skills

MS Office proficiency

Analytical & critical thinking

Team collaboration

Resilience under pressure

Tools

Microsoft Office

Job description

Other Kuala Lumpur International Business Other

Update 2026-08-06

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are looking for Customer Advisors, who will be supportingTrip.com ’scustomers for products from hotel reservations to flight tickets to everything about travel. As the voice ofTrip.com , you will use your interpersonal skills and passion to let travellers trust us to take care of their trip.

This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team?

In this Role, you’ll get to

• Deliver excellent customer service through our communication channels via phone, chat, or email.
• Communicate effectively and professionally with customers, showing empathy and patience.
• Driven towards achieving individual KPIs and Team Goals
• Continuously identifying work process improvements and provide prompt feedback during 1:1 sessions as well as team meetings
• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.
• Advocate the Trip.com culture both internally and externally.
• Taking ownership of customer concerns and passionate in solving end-to-end travel challenges
• Assist with ad hoc projects assigned by Team Leads / Supervisors.

What you’ll Need to Succeed

• Proficiency in both verbal and written English and Malay language;
• Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone’s day;
• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
• High stress tolerance and able to work under a pressured environment.
• Analytical and Critical Thinking with a drive towards customer success

*Kindly note that applicants will be required to complete an AI-powered interview assessment within 48 hours. An interview link will be sent via email.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.