Lodging Partnerships Support Specialist

Trip.com; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Trip.com Group in Kuala Lumpur invites you to join our Customer Service team, delivering frontline support to global accommodation partners via phone, email, or chat. You will ensure timely responses and help partners navigate Trip.com systems.

We value English proficiency, strong service orientation, teamwork, and the ability to adapt to shift work. A Bachelor's degree is preferred, and experience with hotels, airlines, or call centers is advantageous. Join us to grow with a global brand.

Qualifications

• Bachelor's or higher, with proficiency in English for daily communication.
• Strong service orientation and teamwork.
• Able to adapt to shift work and learn quickly.

Responsibilities

• Provide frontline business support to global accommodation partners via phone, email, or chat.
• Stay updated on corporate strategy and update business knowledge.
• Address partner needs related to Trip.com system operations.
• Collaborate with other departments to improve partner satisfaction.

Skills

English proficiency

Service orientation

Teamwork

Adaptability to shift work

Learning agility

Education

Bachelor's degree or higher

Tools

Excel

Job description

Trip.com Group in Kuala Lumpur invites you to join our Customer Service team, delivering frontline support to global accommodation partners via phone, email, or chat. You will ensure timely responses and help partners navigate Trip.com systems.

We value English proficiency, strong service orientation, teamwork, and the ability to adapt to shift work. A Bachelor's degree is preferred, and experience with hotels, airlines, or call centers is advantageous. Join us to grow with a global brand.