Global Brokerage Support Specialist-Multilingual Onboarding

moomoo; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur seeks a Brokerage Services Support Specialist. You'll support clients in English, Malay, and Chinese, respond to inquiries, and assist with account onboarding. Ideal candidates have a degree in relevant fields, experience in customer support, and familiarity with online trading platforms. The role offers shift allowances, performance bonuses, and opportunities for career development.

Benefits

13-Month Salary (Contractual Bonus)

Performance-Based Variable Bonus

Yearly health check allowances

FINRA SIE Exam Sponsorship

Free-Flow Pantry Snacks & Drinks

Qualifications

• Degree or above in the relevant qualifications.
• Proven experience in customer support or related field preferred.
• Familiarity with online trading platforms is advantageous.

Responsibilities

• Support local and overseas customers in multiple languages.
• Respond to inquiries and provide support via phone, email, and chat.
• Assist with trading account registration and onboarding.

Skills

Communication skills

Problem-solving abilities

Technical support

Team player

Education

Degree in Business or related fields

Job description

A financial services company in Kuala Lumpur seeks a Brokerage Services Support Specialist. You'll support clients in English, Malay, and Chinese, respond to inquiries, and assist with account onboarding. Ideal candidates have a degree in relevant fields, experience in customer support, and familiarity with online trading platforms. The role offers shift allowances, performance bonuses, and opportunities for career development.