Multilingual Front Desk & Guest Experience Specialist

Teck Guan Group; Tawau; On-site; MYR 17,000 - 28,000; Full time

Job summary

Teck Guan Group invites applications for a Front Office Assistant based in Tawau, Sabah. The role covers front desk duties and guest service, ensuring a welcoming environment for guests throughout their stay.

Responsibilities include check-in/out, handling inquiries, reservations, and payments, with a focus on professional, friendly interactions. The ideal candidate communicates in multiple languages, has a neat appearance, and is capable of rotating shifts.

Qualifications

• Minimum SPM or equivalent.
• Fluent in 3 languages to communicate effectively with guests.
• Able to work on rotating shifts (including weekends and public holidays).
• Must possess a valid Driving License.
• Previous experience in customer service, receptionist roles, or hotel front office is a distinct advantage.

Responsibilities

• Provide exceptional customer service during check-in, check-out and throughout the guest's stay.
• Manage receptionist duties, including handling guest inquiries, reservations, and complaints professionally.
• Process guest payments and maintain accurate billing records.
• Act as the first point of contact, ensuring a warm and welcoming atmosphere for all guests.

Skills

Multilingual communication

Customer service

Receptionist experience

Education

SPM or equivalent

Job description

Teck Guan Group invites applications for a Front Office Assistant based in Tawau, Sabah. The role covers front desk duties and guest service, ensuring a welcoming environment for guests throughout their stay.

Responsibilities include check-in/out, handling inquiries, reservations, and payments, with a focus on professional, friendly interactions. The ideal candidate communicates in multiple languages, has a neat appearance, and is capable of rotating shifts.