Front Office Assistant

Teck Guan Group; Tawau; On-site; MYR 17,000 - 28,000; Full time

Job summary

Teck Guan Group invites applications for a Front Office Assistant based in Tawau, Sabah. The role covers front desk duties and guest service, ensuring a welcoming environment for guests throughout their stay.

Responsibilities include check-in/out, handling inquiries, reservations, and payments, with a focus on professional, friendly interactions. The ideal candidate communicates in multiple languages, has a neat appearance, and is capable of rotating shifts.

Qualifications

• Minimum SPM or equivalent.
• Fluent in 3 languages to communicate effectively with guests.
• Able to work on rotating shifts (including weekends and public holidays).
• Must possess a valid Driving License.
• Previous experience in customer service, receptionist roles, or hotel front office is a distinct advantage.

Responsibilities

• Provide exceptional customer service during check-in, check-out and throughout the guest's stay.
• Manage receptionist duties, including handling guest inquiries, reservations, and complaints professionally.
• Process guest payments and maintain accurate billing records.
• Act as the first point of contact, ensuring a warm and welcoming atmosphere for all guests.

Skills

Multilingual communication

Customer service

Receptionist experience

Education

SPM or equivalent

Job description

Provide exceptional customer service during check-in, check-out and throughout the guest's stay.

Manage receptionist duties, including handling guest inquiries, reservations, and complaints professionally.

Process guest payments and maintain accurate billing records.

Act as the first point of contact, ensuring a warm and welcoming atmosphere for all guests.

Requirements: -

Minimum SPM or equivalent

Fluent in 3 languages to communicate effectively with guests.

Able to work on rotating shifts (including weekends and public holidays).

Must possess a valid Driving License.

Sociable, outgoing, friendly, proactive and able to initiate conversations and enjoys engaging with guests.

Must maintain a neat, clean, and presentable looks at all times.

Previous experience in customer service, receptionist roles, or hotel front office is a distinct advantage.

We are an established group of companies with diversified business interests and great focus in agricultures, manufacturing (biorefineries, milling & Oleochemicals), hospitality, trading and property development. With continuous growth and new expansion plans, we are seeking dynamic and qualified Malaysian candidates to be part of our team in the following positions. Successful candidates will be based in Tawau, Sabah.

We are an established group of companies with diversified business interests and great focus in agricultures, manufacturing (biorefineries, milling & Oleochemicals), hospitality, trading and property development. With continuous growth and new expansion plans, we are seeking dynamic and qualified Malaysian candidates to be part of our team in the following positions. Successful candidates will be based in Tawau, Sabah.

What can I earn as a Front Office Assistant