Multilingual E-commerce Support Specialist

Sunroad Warehouse & Logistics Service Sdn Bhd; Subang Jaya; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Career development

Friendly working environment

Opportunity to collaborate with China.

Job summary

Sunroad Warehouse & Logistics Service Sdn Bhd is seeking a responsible Customer Service Representative to support e-commerce order processing and handle customer inquiries in a fast-paced environment in Subang Jaya.

Responsibilities include processing orders from online platforms, addressing inquiries promptly, and coordinating with our China headquarters to resolve issues and maintain smooth communication. Fresh graduates are encouraged to apply, and multilingual skills are highly valued.

Qualifications

• A diploma or bachelor's degree is preferred. Outstanding fresh graduates are welcome to apply.
• Proficiency in Mandarin, English, and Bahasa Malaysia with excellent communication skills.
• Proficient in Microsoft Office applications, especially Excel and Word.

Responsibilities

• Process and manage orders from e-commerce platforms accurately and efficiently.
• Respond to customer inquiries and messages promptly and professionally.
• Coordinate with the China headquarters to resolve customer service issues and ensure smooth communication.
• Assist with daily order processing and warehouse-related customer service operations.
• Perform other duties as assigned by the supervisor.

Skills

Communication

Problem-solving

Teamwork

Education

Diploma or Bachelor's degree

Tools

Microsoft Office

Excel

Word

Job description

Sunroad Warehouse & Logistics Service Sdn Bhd is seeking a responsible Customer Service Representative to support e-commerce order processing and handle customer inquiries in a fast-paced environment in Subang Jaya.

Responsibilities include processing orders from online platforms, addressing inquiries promptly, and coordinating with our China headquarters to resolve issues and maintain smooth communication. Fresh graduates are encouraged to apply, and multilingual skills are highly valued.