E-Commerce Customer Service

Talentify Media Sdn Bhd; Puchong; On-site; MYR 28,000 - 45,000; Full time

Job summary

Talentify Media Sdn Bhd is seeking an E-Commerce Customer Service Executive to manage customer inquiries, order-related matters and after-sales follow-up across platforms such as Shopee, Lazada and TikTok Shop. You will support daily e-commerce operations and liaise with Mandarin-speaking customers and China-based suppliers in a fast-paced environment.

The ideal candidate has 1 year+ experience in Customer Service or E-Commerce, familiarity with online platforms, and strong Excel/Google Sheets

Qualifications

• 1 year+ experience in Customer Service or E-Commerce.
• Experience with Shopee, Lazada, TikTok Shop or similar platforms.
• Experience handling customer inquiries, order issues and after-sales matters.
• Basic knowledge of Excel/Google Sheets.
• Fresh graduates with relevant internship experience are welcome to apply.

Responsibilities

• Handle daily customer enquiries across e-commerce platforms and other channels.
• Assist customers with product inquiries, order status, delivery issues, refunds, returns and after-sales matters.
• Follow up on customer issues and coordinate with internal teams for timely resolution.
• Monitor and respond to customer messages promptly.
• Perform backend operations on Shopee, Lazada, TikTok Shop and other platforms.
• Assist with updates such as product information, stock availability, pricing, vouchers and simple platform settings.
• Maintain records of orders, customer information, stock and follow-up cases using Excel/Google Sheets.
• Monitor order-related issues and ensure necessary follow-ups are completed.
• Support daily e-commerce operations and ad-hoc tasks as required.

Skills

Mandarin proficiency

Customer service

Communication skills

Detail-oriented

Independent / teamwork

Tools

Excel / Google Sheets

Job description

We are looking for a responsible and detail-oriented E-Commerce Customer Service Executive to join our team. You will be responsible for handling customer enquiries, order-related matters and after-sales follow-up, while also supporting the daily operations of our e-commerce platforms such as Shopee, Lazada and TikTok Shop. This role is suitable for someone who enjoys communicating with customers, is comfortable with online platforms and can manage multiple tasks in a fast-paced environment.

Key responsibilities

Proficient in Mandarin, with the ability to communicate effectively with China-based suppliers and Mandarin-speaking customers.

Handle daily customer enquiries through e-commerce platforms and other communication channels.

Assist customers with product enquiries, order status, delivery issues, refunds, returns and after-sales matters.

Follow up closely on customer issues and coordinate with internal teams or relevant parties to ensure timely resolution.

Monitor and respond to customer messages and enquiries promptly.

Perform basic backend operations on Shopee, Lazada, TikTok Shop and other e-commerce platforms.

Assist with basic updates such as product information, stock availability, pricing, vouchers and simple platform settings.

Maintain accurate records of orders, customer information, stock and follow-up cases using Excel / Google Sheets.

Monitor order-related issues and ensure necessary follow-ups are completed.

Support daily e-commerce operations and other ad-hoc tasks when required.

About you

Able to communicate effectively with China-based suppliers and Chinese-speaking customers.

1 year or above of experience in Customer Service, E-Commerce, Online Customer Service or related roles.

Experience handling customer enquiries, order issues and after-sales matters.

Experience with Shopee, Lazada, TikTok Shop or other e-commerce platforms is preferred.

Candidates with experience in the food, FMCG, health food or supplement industry will have an added advantage.

Basic knowledge of Excel / Google Sheets.

Good communication and interpersonal skills.

Detail-oriented, organised and responsible.

Able to manage multiple tasks and follow up on issues independently.

Good problem-solving skills with a proactive attitude.

Able to work well independently as well as within a team.

Fresh graduates with relevant internship experience are welcome to apply.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Service Role?
• How would you rate your Mandarin language skills?
• Do you have experience using online selling platforms? (e.g. eBay)