Mandarin-Speaking Customer Experience Specialist

SONIC HUB SDN BHD; Shah Alam; On-site; MYR 39,000 - 56,000; Full time

Job summary

SONIC HUB SDN BHD is seeking a Customer Service Executive (Mandarin Speaker) to join our e-commerce fulfillment team in Shah Alam, Malaysia. The role focuses on handling customer inquiries via phone, email, and messaging, resolving issues, and ensuring a positive experience throughout order fulfillment.

You will collaborate with warehouse and logistics to update order status, process returns and refunds, and maintain accurate records.

Qualifications

• Experience in customer service or e-commerce fulfillment is preferred.
• Strong communication and interpersonal skills with a friendly and professional approach.
• Proficient with CRM software and e-commerce tools.

Responsibilities

• Respond to customer inquiries via phone, email, or messaging platforms.
• Assist customers with order status, deliveries, returns, and refunds.
• Resolve customer issues promptly and professionally.
• Coordinate with warehouse and logistics teams to ensure accurate order fulfillment.
• Update customer records and maintain documentation.
• Escalate complex issues when necessary.
• Provide excellent customer service to maintain customer satisfaction.

Skills

Mandarin

Customer service

E-commerce

CRM software

Tools

CRM software

E-commerce platforms

Job description

SONIC HUB SDN BHD is seeking a Customer Service Executive (Mandarin Speaker) to join our e-commerce fulfillment team in Shah Alam, Malaysia. The role focuses on handling customer inquiries via phone, email, and messaging, resolving issues, and ensuring a positive experience throughout order fulfillment.

You will collaborate with warehouse and logistics to update order status, process returns and refunds, and maintain accurate records.