Multilingual Customer Support Agent (Shift Role)

Hytech Consulting Management; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hytech Consulting Management seeks a customer support specialist to provide front-line assistance through live chat, phone, and email. You will handle queries about products, platforms, and promotions, and address customer feedback with professionalism.

This role requires a diploma or higher, shifts (including weekends if needed), and proficiency in Microsoft Office, with strong English communication and an analytical approach to problem-solving.

Qualifications

• Fluent in English with strong written and verbal communication skills.
• Mandarin is a plus and an added advantage.
• Tertiary education, diploma or higher required.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding products, platforms, and promotions.
• Address customer feedback and handle complaints professionally.
• Record and update customer data and other relevant information.
• Support department documentation and translation for customer notices.

Skills

English fluency

Mandarin (advantage)

Analytical thinking

Education

Diploma or higher

Tools

Microsoft Office

Job description

Hytech Consulting Management seeks a customer support specialist to provide front-line assistance through live chat, phone, and email. You will handle queries about products, platforms, and promotions, and address customer feedback with professionalism.

This role requires a diploma or higher, shifts (including weekends if needed), and proficiency in Microsoft Office, with strong English communication and an analytical approach to problem-solving.