Tech Support Specialist: Elevate Customer Experience

TDCX

Kuala Lumpur

On-site

MYR 56,000 - 89,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Attractive remuneration and great per

Comprehensive medical, insurance, and

World-class workspaces

Engaging activities and recognition

Strong learning and development plans

Positive work culture

Direct public transport access

Flexible working arrangements

Coaching and mentoring

Global company with industry awards

Job summary

TDCX Malaysia is seeking a Customer Service Specialist (Tech Support) to handle customer inquiries across voice, email and chat channels, provide basic technical support, and manage orders with timely, accurate responses. The role requires strong English communication and ideally Chinese language ability, with flexibility to work shifting hours including 24/7 coverage.

Join a global BPO leader and grow with structured learning and development tracks while benefiting from comprehensive medical

Qualifications

Candidate must possess at least a Diploma or Bachelor's Degree.
Preferable with 2 years of working experience.
Familiar with CRM software, Microsoft Office or Google Workspace.
Strong written and verbal communication in English; Chinese an added advantage.
Fast typing, multitasking, and ability to tailor responses to customer needs.

Responsibilities

Handle general product inquiries and provide approved product information via voice, email, and chat.
Provide basic technical support and first-line troubleshooting per approved processes.
Handle order-related inquiries using available information.
Create, categorize, update, route and escalate customer tickets per workflows and service standards.
Provide feedback on tools and guidelines to improve workflow and customer experience.
Deliver services to ensure high customer satisfaction and proper procedures.
Perform other duties as assigned to maintain quality management standards.