Mandarin-Speaking Hotel Reservations Specialist (24/7)

CB Talents SP; Perak; On-site; MYR 33,480 - 66,960; Full time

Benefits offered by this job

Competitive salary package

International environment

Career growth opportunities

Exposure to global customers

Job summary

CB Talents SP is seeking a Mandarin-speaking Customer Support specialist for Hotel Reservation in Malaysia. The role involves assisting the Sales team, resolving customer issues, and ensuring accurate verification while delivering excellent service in a fast-paced environment.

Ideal candidates are fluent in English and Mandarin, have a relevant degree or diploma, and possess hotel/reservation experience. The position offers a competitive salary and growth opportunities within an international

Qualifications

• English and Mandarin proficiency (spoken, written, reading)
• Hotel/Reservation experience is required
• Bachelor's degree, Diploma, or equivalent in any field

Responsibilities

• Support Sales team & resolve customer issues
• Handle escalations and ensure accurate sales verification
• Follow up on cases until resolution
• Deliver professional, high-quality customer service
• Create a positive and seamless customer experience
• Provide timely, accurate support while adhering to SOPs

Skills

English

Mandarin

Customer focus

Communication skills

Problem solving

Active listening

Adaptable

Eager to learn

Education

Bachelor's degree

Diploma

Job description

CB Talents SP is seeking a Mandarin-speaking Customer Support specialist for Hotel Reservation in Malaysia. The role involves assisting the Sales team, resolving customer issues, and ensuring accurate verification while delivering excellent service in a fast-paced environment.

Ideal candidates are fluent in English and Mandarin, have a relevant degree or diploma, and possess hotel/reservation experience. The position offers a competitive salary and growth opportunities within an international