Mandarin-speaking Hotel Reservations Specialist - Malaysia

CB Talents SP; Sabah; On-site; MYR 39,060 - 58,032; Full time

Benefits offered by this job

Competitive salary package

International environment

Career growth opportunities

Exposure to global hospitality

Job summary

CB Talents SP is seeking a Mandarin-speaking Customer Support for Hotel Reservation in Malaysia. You will join a growing international team and handle reservations, ensuring accurate verification while delivering top-tier service.

The role requires hotel/reservation experience, excellent Mandarin and English, and a client-focused attitude. On-site at G Tower, Malaysia, with rotational 24/7 shifts and opportunities for growth within hospitality operations.

Qualifications

• Bachelor's degree, Diploma, or equivalent in any field.
• Proficient in Mandarin (spoken, reading, writing) and English.

Responsibilities

• Support Sales team and resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.

Skills

Mandarin proficiency

English proficiency

Customer service

Communication skills

Education

Bachelor's degree / Diploma

Job description

CB Talents SP is seeking a Mandarin-speaking Customer Support for Hotel Reservation in Malaysia. You will join a growing international team and handle reservations, ensuring accurate verification while delivering top-tier service.

The role requires hotel/reservation experience, excellent Mandarin and English, and a client-focused attitude. On-site at G Tower, Malaysia, with rotational 24/7 shifts and opportunities for growth within hospitality operations.