Remote Guest Support Specialist

Our Stay Sdn Bhd; Johor Bahru; Hybrid; MYR 28,000 - 33,000; Full time

Benefits offered by this job

Cell phone reimbursement

Free parking

Work from home

Job summary

OUR STAY SDN BHD, a Johor Bahru-based homestay management company, is hiring a Customer Service professional to manage guest communications via WhatsApp and other platforms. You will provide check-in/check-out information and assist with payments and bookings.

The role offers a 5-day work week with 9:00 AM–5:30 PM and the possibility of working from home after probation. Multilingual ability in English, Mandarin and Bahasa Malaysia is preferred.

Qualifications

• Experience in customer service in hotel, Airbnb/homestay or relevant operation industry is an advantage.
• Minimum SPM qualification in any relevant field.
• Fluent in English, Mandarin and Bahasa Malaysia.

Responsibilities

• Respond to guest enquiries and messages through WhatsApp, booking platforms and other communication channels.
• Provide guests with check-in and check-out information and instructions.
• Provide payment details to guests when payment or outstanding balance is required.
• Follow up with guests regarding payments and other booking-related matters.
• Handle guest requests, enquiries and complaints professionally.
• Identify and report defects or issues raised by guests to the Operations team for arrangement.
• Coordinate with the operations team to ensure guest requests and issues are properly followed up.
• Maintain proper records of guest communication and booking-related information.

Skills

Communication

Languages

Education

SPM or equivalent

Job description

OUR STAY SDN BHD, a Johor Bahru-based homestay management company, is hiring a Customer Service professional to manage guest communications via WhatsApp and other platforms. You will provide check-in/check-out information and assist with payments and bookings.

The role offers a 5-day work week with 9:00 AM–5:30 PM and the possibility of working from home after probation. Multilingual ability in English, Mandarin and Bahasa Malaysia is preferred.