Multichannel Customer Success Specialist

Agensi Pekerjaan Penta Consultancy Sdn. Bhd; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Project incentives

Job summary

Agensi Pekerjaan Penta Consultancy Sdn. Bhd is seeking a customer service professional to respond to inquiries via phone, email, and social media in a timely and professional manner.

You will provide accurate information on products, services, and company policies, handle complaints with empathy, and follow up to ensure satisfaction across diverse channels. A fast-paced environment with room to grow is offered in Kuala Lumpur.

Qualifications

• Minimum 1–2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle difficult customers and resolve conflicts professionally.
• Proficient in Microsoft Office and customer service software.
• Able to work in a fast-paced and dynamic environment.
• Competitive salary with project incentives.
• Exposure to handling customer inquiries from diverse backgrounds and communicating across different languages and channels.
• Modern work environment with the latest technology and tools.

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Provide accurate information on products, services, and company policies.
• Handle and resolve customer complaints while maintaining a calm and empathetic approach.
• Follow up with customers to ensure satisfaction and address any additional concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues and elevate priority cases when necessary.
• Identify opportunities to improve customer service processes and overall customer experience.
• Meet and exceed customer service targets and performance goals.

Skills

Communication

Interpersonal skills

Problem-solving

Multi-channel support

Tools

Microsoft Office

Job description

Agensi Pekerjaan Penta Consultancy Sdn. Bhd is seeking a customer service professional to respond to inquiries via phone, email, and social media in a timely and professional manner.

You will provide accurate information on products, services, and company policies, handle complaints with empathy, and follow up to ensure satisfaction across diverse channels. A fast-paced environment with room to grow is offered in Kuala Lumpur.