Multichannel Customer Care Specialist (Live Chat & Social)

Startek Malaysia; Petaling Jaya; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

EPF

SOCSO

5 working days

Rest & relax area

Quarterly staff recognition

Nearby malls & housing area

Free beverages & refills

Internal job program (IJP)

Career path training

Job summary

Startek Malaysia is seeking customer service associates to handle live chats and social media inquiries for the company’s products. The role requires English proficiency and is based on-site at Ara Damansara, Petaling Jaya. Fresh graduates are welcome and will receive full paid training.

You will work in a team to meet KPIs and SLAs, with rotating shifts of 9 hours including lunch. Benefits include statutory contributions (EPF/SOCSO), a 5-day work week, a rest area, quarterly recognition, and

Qualifications

• Must have at least an SPM qualification or higher.
• Proficient in English.
• Fresh graduates are welcome with full paid training provided.
• Willing to work rotating shifts and 9 hours per shift (1 hour lunch).
• On-site at Ara Damansara, Petaling Jaya.

Responsibilities

• Handle all live chats or social media inquiries about customer questions, complaints, comments, feedback, and product issues.
• Work in a team to achieve the required KPI elements and SLA.

Skills

Customer service

Chat support

Teamwork

English

Education

SPM or above

Job description

Startek Malaysia is seeking customer service associates to handle live chats and social media inquiries for the company’s products. The role requires English proficiency and is based on-site at Ara Damansara, Petaling Jaya. Fresh graduates are welcome and will receive full paid training.

You will work in a team to meet KPIs and SLAs, with rotating shifts of 9 hours including lunch. Benefits include statutory contributions (EPF/SOCSO), a 5-day work week, a rest area, quarterly recognition, and