Multi-Channel Customer Support Specialist

Keyworth Prime Inc.; Kluang; Presencial; MYR 24 000 - 42 000; Tempo integral

Resumo da oferta

Keyworth Prime Inc. is seeking a proactive customer service professional to handle inquiries, respond via email and phone, and maintain strong client relationships in Malaysia.

You will coordinate with the supervisor to address customer needs, generate reports, and log queries into the systems, ensuring timely follow-up and accurate data entry. The role covers researching customer concerns, providing feedback to the head of department, and assisting with ad-hoc tasks as assigned, contributing to

Responsabilidades

• Handling and replying to customer inquiries
• through email, phone, and a-live clients.
• Maintaining customer relations.
• Providing feedback to Supervisor/ Head on customer’s needs/feedback.
• Preparing and generating reports/relating customer queries.
• Researching into customers’ queries/concerns into the systems.

Descrição da oferta de emprego

Keyworth Prime Inc. is seeking a proactive customer service professional to handle inquiries, respond via email and phone, and maintain strong client relationships in Malaysia.

You will coordinate with the supervisor to address customer needs, generate reports, and log queries into the systems, ensuring timely follow-up and accurate data entry. The role covers researching customer concerns, providing feedback to the head of department, and assisting with ad-hoc tasks as assigned, contributing to