Proactive Multi-Channel Customer Support Specialist

WOGI SDN BHD; Puchong; On-site; MYR 36,000 - 60,000; Full time

Job summary

WOGI SDN BHD is seeking a proactive Customer Support Executive to manage multi-channel inquiries and support daily operations. If you excel at structured problem-solving and take ownership of customer issues, you will thrive in our fast-paced environment.

You will respond via email, live chat, and social channels, escalate where needed, collaborate with internal teams, and share feedback to improve products and services.

Qualifications

• Minimum 1–2 years of hands-on customer support experience in e-commerce or digital services.
• Proficient in basic computer skills and MS Office; fast typing; Zendesk or similar helpdesk experience preferred.
• Excellent written and spoken English; Mandarin and Bahasa Malaysia is a strong advantage.

Responsibilities

• Respond to inquiries across email, live chat, and social channels promptly.
• Identify and escalate complex cases to specialized teams.
• Collaborate with internal teams to troubleshoot and deliver resolutions.
• Gather and share customer feedback with relevant departments to drive product improvements.
• Learn new products and system updates to maintain knowledge base.

Skills

Customer support

Multi-Channel Communication

Analytical thinking

Attention to detail

Independent work

Education

Diploma or Degree

Tools

Zendesk

Live chat tools

Microsoft Office

Typing

Job description

WOGI SDN BHD is seeking a proactive Customer Support Executive to manage multi-channel inquiries and support daily operations. If you excel at structured problem-solving and take ownership of customer issues, you will thrive in our fast-paced environment.

You will respond via email, live chat, and social channels, escalate where needed, collaborate with internal teams, and share feedback to improve products and services.