Multichannel Customer Support Specialist

BizLink Group; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

BizLink Group in Malaysia seeks a customer service professional to handle inquiries across multiple channels, provide product information, process orders, and resolve issues, ensuring a smooth customer experience.

The role requires excellent communication, strong problem-solving, and the ability to maintain accurate records while collaborating with cross-functional teams to enhance satisfaction and operational efficiency.

Qualifications

• Strong communication and interpersonal skills to engage customers.
• Proven problem-solving and critical thinking abilities.
• Proficient with Microsoft Office and CRM software.
• Experience in customer service or client-facing roles.
• Able to multitask in a fast-paced environment.
• Collaborative mindset with a passion for service.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels promptly and professionally.
• Assist customers with product information, orders, and problem resolution.
• Provide accurate information addressing customers' needs and concerns.
• Collaborate with cross-functional teams to ensure seamless experiences.
• Maintain detailed records of customer interactions and follow-up actions.
• Identify opportunities to improve customer satisfaction and efficiency.

Skills

Communication

Problem solving

CRM software

MS Office

Customer service

Multitasking

Team collaboration

Tools

CRM software

Office Suite

Job description

BizLink Group in Malaysia seeks a customer service professional to handle inquiries across multiple channels, provide product information, process orders, and resolve issues, ensuring a smooth customer experience.

The role requires excellent communication, strong problem-solving, and the ability to maintain accurate records while collaborating with cross-functional teams to enhance satisfaction and operational efficiency.