MIS Infrastructure & IT Operations Executive

Malayan Flour Mills; Lumut; On-site; MYR 40,000 - 50,000; Full time

Job summary

Jora Malaysia is seeking a Management Information System (MIS) Executive to analyze and improve IT infrastructure operations across networks, servers, cloud, storage and backups to meet current and future business needs.

You will handle user requests, troubleshoot issues, document procedures, and ensure system availability. A Bachelor’s Degree in Computer Science or Software Engineering is required.

Qualifications

• Bachelor’s Degree in Computer Science, Software Engineering or equivalent

Responsibilities

• Analyse and recommend improvements of IT Infrastructure (Network, Server, Cloud System, Storage, Backup) to support current and future business requirements.
• Attend to users’ requests, troubleshoot problems, provide advice and follow through to meet user needs within SLA.
• Maintain infrastructure health with daily monitoring, patch updates, configuration review and hardware replacement as needed.
• Liaise with vendors to ensure projects and services are implemented per specification and on time.
• Prepare technical documentation, system manuals, workflow processes and SOPs.
• Ensure new equipment setup or configuration changes follow maintenance schedule.
• Conduct System Integration Testing with feedback, revisions, testing and documentation.
• Provide after-hours support as required and perform other tasks directed by management.

Job description

Jora Malaysia is seeking a Management Information System (MIS) Executive to analyze and improve IT infrastructure operations across networks, servers, cloud, storage and backups to meet current and future business needs.

You will handle user requests, troubleshoot issues, document procedures, and ensure system availability. A Bachelor’s Degree in Computer Science or Software Engineering is required.