Junior IT & Systems Operations Coordinator

Sg. Rambai Holdings Sdn Bhd; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a proactive Junior IT Executive to support its IT infrastructure, business systems, and digital transformation initiatives. The role will serve as the primary liaison between users and external IT vendors, ensuring smooth operation of ERP and fleet systems across HQ and branches.

The position is based at HQ with frequent travel to operational branches for on-site support, system testing, user training, and issue resolution.

Qualifications

• Diploma or Bachelor’s degree in IT-related field.
• 2–3 years IT support or system administration experience.
• Basic knowledge of networking, Windows operating systems, Microsoft 365, and databases.
• Experience coordinating with software vendors or supporting ERP/Fleet Management Systems is an advantage.

Responsibilities

• Provide first-level IT support for HQ and branch users.
• Troubleshoot hardware, software, network, printer, and user-related issues.
• Coordinate IT equipment installation, configuration, and maintenance (e.g. email, computers, mobile devices, office networks, etc).
• Act as the primary coordinator for all business systems, fleet management systems, ERP systems, mobile applications, GPS platforms, and other digital solutions.
• Gather operational requirements from users and communicate enhancement requests to system vendors.
• Coordinate system testing (UAT), implementation, and rollout of new features.
• Monitor system performance and ensure timely resolution of issues.
• Maintain documentation for system changes, user guides, and SOPs.
• Identify opportunities to automate manual processes.
• Work closely with Operations, Logistics, Finance, HR, and Management to improve system efficiency.
• Assist in developing reports, dashboards, KPIs, alerts, and operational analytics.
• Support future ERP and digital transformation projects.
• Travel to branches to provide on-site IT support and training.
• Ensure branch IT equipment and systems are functioning properly.

Skills

Analytical skills

Communication skills

Problem solving

Education

Diploma in Information Technology

Bachelor’s Degree in Information Technology

Tools

Microsoft 365

Databases

ERP Systems

Job description

Jora Malaysia is seeking a proactive Junior IT Executive to support its IT infrastructure, business systems, and digital transformation initiatives. The role will serve as the primary liaison between users and external IT vendors, ensuring smooth operation of ERP and fleet systems across HQ and branches.

The position is based at HQ with frequent travel to operational branches for on-site support, system testing, user training, and issue resolution.