Mid-Market Sales Executive (SME/SMB)

Infobip; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading cloud communication platform is seeking a Mid-market Account Executive in Kuala Lumpur to drive new business within the SMB segment. This role involves managing a defined list of target accounts and proactively recommending solutions to support customer growth. The ideal candidate will have at least 3 years of B2B sales experience in technology or telecom, with a strong track record in new business acquisition, excellent communication skills, and proficient in CRM tools. Flexible work arrangements and a strong emphasis on career mobility are part of the culture.

Benefits

Performance-driven bonuses

Flexible work arrangements

Employee Stock Ownership Plan

Work-life balance

Career mobility

Professional development

International mobility

Qualifications

• At least 3 years of B2B sales experience, preferably within the technology or SaaS/telecom sector.
• A proven track record of achieving or exceeding sales targets.
• Demonstrated ability to penetrate small and midsize enterprises.

Responsibilities

• Drive new business within the SMB / Tier 2 segment.
• Sell Infobip’s products and services to a targeted list of accounts.
• Engage internal specialists to shape compelling solutions.

Skills

B2B sales experience

Communication skills

Interpersonal skills

Negotiation skills

CRM proficiency

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full‑stack cloud communication platform. It’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Mid‑market Account Executive, you’ll drive new business within our SMB / Tier 2 segment, reporting directly to the Chapter Lead. You’ll work a defined list of target accounts, selling Infobip’s products and services and proactively recommending solutions that support customers’ growth. You’ll collaborate closely with internal stakeholders and partners to win new logos, grow revenue, and keep our CRM up to date so the team has clear visibility into your pipeline and progress.

What you’ll do

• Qualify inbound and outbound leads within the mid‑market / SMB segment and drive them through to successful closure.
• Sell a defined subset of Infobip products and services directly, or via partners, to a targeted list of Tier 2 accounts in your squad or territory.
• Engage internal specialists when needed (e.g., solutions, product, partners) to shape compelling solutions and support complex deals.
• Develop solution proposals and value‑based pitches that address customer needs across the full application and use‑case.
• Manage your sales cycle through accurate forecasting, account planning, and requesting the right resources at the right time.
• Lead the development, presentation, and negotiation of value propositions, pricing, and contractual terms to close new business.
• Collaborate with Mid‑market Account Managers to maintain strong client relationships, cross‑sell where relevant, and support complex renegotiations.

What makes you a strong fit

• At least 3 years of B2B sales experience, preferably within the technology or SaaS/telecom sector.
• A proven track record of achieving or exceeding sales targets, particularly in new business acquisition.
• Demonstrated ability to penetrate small and midsize enterprises, build relationships, and engage multiple stakeholders within an account.
• A strong team player with excellent interpersonal skills and the ability to work cross‑functionally.
• Clear, confident communication, negotiation, and closing skills with both prospects and existing customers.
• Comfortable working with CRM tools to manage your pipeline, forecast accurately, and keep account information up to date.
• Fluent in English, both written and spoken.

Why you’ll love it here

• Financial rewards & recognition – A fair compensation aligned with your experience, industry, and market standards, performance‑driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements – We combine in‑person collaboration with remote work and flexible working hours, because great ideas happen everywhere – and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) – As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work‑life balance and Well‑being – We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility – Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development – Learning never stops. Onboarding, mentorship, and training programs help you grow – no matter where you start.
• International mobility – Ready to take your career global? Explore short and long‑term opportunities in our hubs worldwide.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity – if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one’s identity.

Read more about our hiring process.