Microsoft 365 Engineer

Nexroar Services; Selangor; On-site; MYR 40,000 - 80,000; Full time

Job summary

Nexroar Services is seeking an IT L2 Support Engineer / L2 Service Desk Engineer to provide end-user support, system administration, and infrastructure support across Microsoft technologies. You will troubleshoot Windows environments, Microsoft 365, Azure, Active Directory, networking, and ITSM processes while ensuring service availability and SLA compliance.

The role focuses on Level 2 technical support, AD/MS Entra ID management, Exchange Online/Teams/SharePoint Online, and collaboration with

Qualifications

• Strong knowledge of Windows 10/11 and Windows Server administration.
• Hands-on experience with Active Directory and Microsoft Entra ID.
• Good knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN).
• Experience using ServiceNow or other ITSM tools for incident and change management.
• Understanding of ITIL processes and change control procedures.
• Familiarity with MSSP environments and security event handling is an advantage.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer support skills.
• Ability to manage multiple priorities in a fast-paced support environment.

Responsibilities

• Level 2 technical support for end users across Windows desktop and server environments.
• Install, configure, troubleshoot, and maintain Windows 10/11 operating systems and Windows Server.
• Administer Active Directory and Microsoft Entra ID, including user account management, group policies, identity management, and access control.
• Support Microsoft 365 services, including Exchange Online, Microsoft Teams, and SharePoint Online.
• Manage Azure cloud resources, including virtual machines, resource management, and basic security configurations.
• Troubleshoot network-related issues involving TCP/IP, DNS, DHCP, VPN, LAN/WAN connectivity, and remote access.
• Manage incidents, service requests, and change requests using ServiceNow or other ITSM platforms.
• Perform root cause analysis and implement preventive solutions for recurring technical issues.
• Follow ITIL best practices and change management procedures to ensure stable IT operations.
• Support MSSP operations by handling alerts, event triage, and maintaining security compliance.
• Document technical issues, troubleshooting steps, and knowledge base articles.
• Collaborate with infrastructure, security, and application support teams to resolve complex technical issues.
• Ensure SLA targets are achieved while delivering excellent customer service and technical support.

Skills

Windows administration

Active Directory

Microsoft Entra ID

Microsoft 365 admin

Networking concepts

ITSM tools

ITIL processes

Security event handling

Troubleshooting skills

Communication skills

Multitasking / prioritization

Tools

ServiceNow

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Location: Malaysia
Employment Type: Full-Time

Job Summary

We are seeking a skilled IT L2 Support Engineer / L2 Service Desk Engineer to provide end-user support, system administration, and infrastructure support across Microsoft technologies. The successful candidate will be responsible for troubleshooting Windows environments, Microsoft 365, Azure, Active Directory, networking, and ITSM processes while ensuring high service availability and SLA compliance.

Key Responsibilities

• Level 2 technical support for end users across Windows desktop and server environments.
• Install, configure, troubleshoot, and maintain Windows 10/11 operating systems and Windows Server.
• Administer Active Directory and Microsoft Entra ID, including user account management, group policies, identity management, and access control.
• Support Microsoft 365 services, including Exchange Online, Microsoft Teams, and SharePoint Online.
• Manage Azure cloud resources, including virtual machines, resource management, and basic security configurations.
• Troubleshoot network-related issues involving TCP/IP, DNS, DHCP, VPN, LAN/WAN connectivity, and remote access.
• Manage incidents, service requests, and change requests using ServiceNow or other ITSM platforms.
• Perform root cause analysis and implement preventive solutions for recurring technical issues.
• Follow ITIL best practices and change management procedures to ensure stable IT operations.
• Support MSSP operations by handling alerts, event triage, and maintaining security compliance.
• Document technical issues, troubleshooting steps, and knowledge base articles.
• Collaborate with infrastructure, security, and application support teams to resolve complex technical issues.
• Ensure SLA targets are achieved while delivering excellent customer service and technical support.

Required Skills & Experience

• Strong knowledge of Windows 10/11 and Windows Server administration.
• Hands-on experience with Active Directory and Microsoft Entra ID.
• Good knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online).
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN).
• Experience using ServiceNow or other ITSM tools for incident and change management.
• Understanding of ITIL processes and change control procedures.
• Familiarity with MSSP environments and security event handling is an advantage.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer support skills.
• Ability to manage multiple priorities in a fast-paced support environment.

Preferred Qualifications

• ITIL Foundation (v3/v4) Certification.
• CompTIA A+ or equivalent certification.
• Experience with Case Management or Document Management Systems is an advantage.