IT Support Engineer

Intellivisiontech Sdn. Bhd.; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

Reolink, a leader in intelligent visual technology, seeks an IT Support Engineer to serve as the technical backbone for our global operations and the local Malaysia office. You will deliver L1/L2 IT support, administer Microsoft 365 and Power Platform apps, manage endpoint infrastructure, and oversee local IT logistics.

Collaborating with HR and cross-functional teams, you will ensure seamless user onboarding, robust system security, and efficient IT workflows across the organization.

Qualifications

• Bachelor's degree or higher in Computer Science, Network Engineering, Information Management, or a related field.
• 1-3 years of experience in L1/L2 IT support, IT service desk, or desktop support role.
• Hands-on experience with Windows/macOS troubleshooting and laptop/desktop provisioning.
• Proficiency in Microsoft 365 administration (Teams, OneDrive, SharePoint) and familiarity with Microsoft Power Platform.
• Knowledge of basic networking (VPN, Wi-Fi, TCP/IP) and IT security practices (MFA, phishing response).

Responsibilities

• Service Desk & L1 Support: act as first point of contact for IT issues via ticketing, email, chat, and phone.
• Endpoint & Systems Administration: provision, configure, and deploy laptops/desktops; manage VPN and network connectivity.
• Microsoft 365 & User Provisioning: onboarding/offboarding, access rights, MFA resets; support Power Apps.
• On-Site Office & Logistics Support: hardware support for Malaysia office, procurement, staging, and logistics.
• Documentation & Continuous Improvement: maintain tickets, update knowledge bases, and participate in global IT projects.

Skills

IT support

L1/L2 support

Desktop support

Service orientation

Education

Bachelor's degree or higher in Computer Science or related field

Tools

ITSM ticketing systems

Remote desktop tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.

Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user-centric solutions that empower people to protect what matters most.

Role Overview

As an IT Support Engineer, you will serve as the technical backbone for our global operations and local Malaysia office. In this role, you will deliver first-class L1/L2 IT support, administer Microsoft 365 and Power Platform applications, manage endpoint infrastructure, and oversee local office hardware and IT logistics. Working closely with global IT teams and cross-functional departments like HR, you will ensure seamless user onboarding, robust systems security, and high-efficiency operational workflows.

JobResponsibilities:

Service Desk & L1 Support: Act as the first point of contact for global IT issues via ticketing, email, chat, and phone. Perform L1 remote troubleshooting, log and track tickets within SLAs, and elevate complex issues to L2/L3 teams.

Endpoint & Systems Administration: Provision, configure, and deploy laptops/desktops. Manage VPN, Wi-Fi, basic network connectivity, IT asset inventories, and software licenses. Assist with basic endpoint security alerts and escalation.

Microsoft 365 & User Provisioning: Coordinate with HR to handle employee onboarding/offboarding, access rights, and password/MFA resets. Manage M365 services (Teams, OneDrive, SharePoint, Power Automate) and support custom Power Apps applications.

On-Site Office & Logistics Support: Provide hands-on hardware support for the local Malaysia office, including meeting room AV, printers, and peripherals. Handle local IT equipment procurement, staging, and logistics.

Documentation & Continuous Improvement: Maintain clear ticket records and update internal knowledge bases, SOPs, and user self-service guides. Participate in global IT projects, system rollouts, and ad-hoc tasks.

JobRequirements:

Bachelor'sdegreeorhigherinComputerScience,NetworkEngineering,InformationManagement,orarelatedfield.1-3 years of experience in L1/L2 IT support, IT service desk, or desktop support role.

Operating Systems & Hardware: Hands-on experience with Windows/macOS troubleshooting, laptop/desktop provisioning, printers, and meeting room AV equipment.

Cloud & Collaboration Tools: Proficiency in Microsoft 365 administration (Teams, OneDrive, SharePoint) and familiarity with Microsoft Power Platform (Power Apps, Power Automate).

Network & Security: Solid understanding of basic networking (VPN, Wi-Fi, TCP/IP, switches) and IT security practices (MFA, identity management, phishing response).

Service Desk & Tools: Experience using IT Service Management (ITSM) ticketing systems and remote desktop support tools.

Strongserviceorientation,communication,andcoordinationskills,withtheabilitytorespondpromptlyandresolveissueseffectually.