Merchant Success & Support Specialist

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Petaling Jaya; Presencial; MYR 36.000 - 60.000; Jornada completa

Descripción de la vacante

OPTIMUM INFOSOLUTIONS (M) SDN BHD is seeking a Customer Support Specialist in Malaysia to handle merchant inquiries, resolve issues, and ensure customers feel valued. The role involves collaborating with various teams and guiding merchants through our processes and systems.

You will use Microsoft Dynamics 365 to attend requests, resolve complaints, and follow up to ensure timely resolutions, while maintaining strong communication with merchants and customers.

Formación

• 1-2 years experience in Account Management, Operations, Customer Service, Communications, PR, Marketing, Hospitality, or related fields.
• Able to work well under time-sensitive conditions with tight deadlines.
• Strong verbal and written communication and interpersonal skills.
• Structured understanding of operational processes.
• Fluent in written and spoken English and Bahasa Malaysia.
• Fresh graduates with relevant internship experiences are welcome to apply.

Responsabilidades

• Attend merchant queries via Microsoft Dynamic 365 by answering product and service requests.
• Resolves product or service problems by clarifying the merchant's and customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment requested by merchants and customers with constant follow up to ensure resolution.
• Act as the liaison between the merchant and the company - acting as a support system attending to their needs and queries.
• Assist merchants and customers to become fully comfortable with our processes and systems

Conocimientos

Fluent English

Bahasa Malaysia

Descripción del empleo

OPTIMUM INFOSOLUTIONS (M) SDN BHD is seeking a Customer Support Specialist in Malaysia to handle merchant inquiries, resolve issues, and ensure customers feel valued. The role involves collaborating with various teams and guiding merchants through our processes and systems.

You will use Microsoft Dynamics 365 to attend requests, resolve complaints, and follow up to ensure timely resolutions, while maintaining strong communication with merchants and customers.