Customer Support Specialist

VDart Malaysia; Petaling Jaya; On-site; MYR 23,000 - 28,000; Full time

Job summary

VDart Malaysia invites fresh graduates and professionals to join our account management and customer service team in Selangor. This onsite role requires fluency in English and Bahasa Malaysia to handle merchant inquiries and complaints through Microsoft Dynamics 365.

You will coordinate with internal teams, guide customers through processes, and ensure timely resolutions. Mandarin is a plus. This 12-month contract offers growth based on performance.

Qualifications

• Fresh graduates are encouraged to apply.
• 1–2 years of experience in related fields preferred.
• Strong command of English and Bahasa Malaysia is mandatory.
• Mandarin is a plus but not required.

Responsibilities

• Handle merchant enquiries through Dynamics 365 and assist with product/service requests.
• Address merchant and customer complaints by identifying issues and offering solutions.
• Coordinate and follow up on requested corrections or adjustments for timely resolution.
• Act as main point of contact between merchants and internal teams.

Skills

Customer service

Communication

Problem solving

Multitasking

Dynamics 365

Education

Account Management / Customer Service

Tools

Microsoft Dynamics 365

Job description

Salary: RM2,300 per month

Contract Duration: 12 Months (Renewable based on performance and business needs)

Working Hours: Monday – Friday, 10:00 AM – 7:00 PM

Work Arrangement: Fully Onsite (No WFH)

Key Responsibilities

• Handle merchant enquiries through Microsoft Dynamics 365, providing assistance with product and service-related requests.
• Address merchant and customer complaints by identifying issues, determining root causes and providing appropriate solutions.
• Coordinate and follow up on requested corrections or adjustments to ensure timely resolution.
• Act as the main point of contact between merchants and internal teams to address their needs and enquiries.
• Guide merchants and customers in understanding the company's processes and systems to maximise service utilisation.

Requirements

• Fresh graduates with relevant qualifications in Account Management, Customer Service, Public Relations or related fields are encouraged to apply.
• 1–2 years of experience in Account Management, Customer Service, Operations or related fields is preferred.
• Good command of both English and Bahasa Malaysia (mandatory).
• Mandarin proficiency is an added advantage but not mandatory.
• Good communication, interpersonal and problem-solving skills.
• Ability to manage enquiries, handle complaints and follow up on issues effectively.