Customer Support Specialist

OPTIMUM INFOSOLUTIONS (M) SDN BHD

Petaling Jaya

On-site

MYR 36,000 - 60,000

Full time

2 days ago

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Job summary

OPTIMUM INFOSOLUTIONS (M) SDN BHD is seeking a Customer Support Specialist in Malaysia to handle merchant inquiries, resolve issues, and ensure customers feel valued. The role involves collaborating with various teams and guiding merchants through our processes and systems.

You will use Microsoft Dynamics 365 to attend requests, resolve complaints, and follow up to ensure timely resolutions, while maintaining strong communication with merchants and customers.

Qualifications

1-2 years experience in Account Management, Operations, Customer Service, Communications, PR, Marketing, Hospitality, or related fields.
Able to work well under time-sensitive conditions with tight deadlines.
Strong verbal and written communication and interpersonal skills.
Structured understanding of operational processes.
Fluent in written and spoken English and Bahasa Malaysia.
Fresh graduates with relevant internship experiences are welcome to apply.

Responsibilities

Attend merchant queries via Microsoft Dynamic 365 by answering product and service requests.
Resolves product or service problems by clarifying the merchant's and customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Expediting correction or adjustment requested by merchants and customers with constant follow up to ensure resolution.
Act as the liaison between the merchant and the company - acting as a support system attending to their needs and queries.
Assist merchants and customers to become fully comfortable with our processes and systems

Skills

Fluent English

Bahasa Malaysia

Job description

Get to know the role

Work closely with internal members to attend all merchant enquiries.
Work with various teams to refine and produce the best solution for merchant and customer problems.
Go above and beyond to ensure merchants and customers feel valued.
Specialize in investigation of uncompleted orders & disputes from merchants / customers.
Manage and grow the way we communicate with our merchant partners.
Manage complex data entry in an efficient and timely manner.

The Day-to-Day Activities

Attend merchant queries via Microsoft Dynamic 365 by answering product and service requests.
Resolves product or service problems by clarifying the merchant's and customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Expediting correction or adjustment requested by merchants and customers with constant follow up to ensure resolution.
Act as the liaison between the merchant and the company - acting as a support system attending to their needs and queries.
Assist merchants and customers to become fully comfortable with our processes and systems

The Must-Haves

1-2 years experience in Account Management, Operations, Customer Service, Communications, PR, Marketing, Hospitality, or any other related fields.
Able to work well under time-sensitive conditions with tight deadlines.
Strong verbal and written communication and interpersonal skills.
Structured understanding of operational processes.
Fluent in written and spoken English and Bahasa Malaysia
Fresh graduates with relevant internship experiences are welcome to apply

The Nice-to-Haves

Experience in a customer centric environment in the service industry would be a plus.

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to "Empower Business with Technology".

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.