Merchandiser

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 36,000 - 54,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Sales Merchandiser to drive sales performance and in-store execution across assigned territories in healthcare. The role concentrates on customer engagement, planning, and disciplined territory management to achieve sales targets.

You will support budgets, implement action plans, and coordinate with internal teams to ensure timely delivery and strong customer relationships.

Qualifications

• Diploma or Bachelor's Degree in any field; prior sales experience is an added advantage.
• Experience in a sales or merchandising role is preferred.
• Willingness and ability to travel across assigned territories; own transport is required.
• Strong communication and interpersonal skills with the ability to engage, influence, and build lasting relationships with customers and stakeholders.

Responsibilities

• Support day-to-day operating expenditures against budgets to ensure efficient use of resources.
• Implement targeted action plans including regular customer calls and visits to achieve sales targets.
• Track progress against KPIs and sales plans, prioritising daily activities to optimise performance.
• Execute sales activities including product introductions, marketing plan presentations, order taking, and in-store merchandising.
• Prepare quotations, tender prices, and terms in accordance with company policies.
• Monitor competition and report on activities with timely accuracy.
• Record sales data and maintain customer information in CRM databases.
• Track and collect payments from customers promptly.
• Maintain a log of customer issues and ensure prompt resolutions.
• Respond to orders and enquiries, inform customers about promotions and new products.
• Coordinate with internal stakeholders to ensure timely product delivery.
• Support relationship-building with key customers and drive continuous improvement.

Skills

Sales experience

Merchandising

Communication skills

Interpersonal skills

Travel willingness

Education

Diploma or Bachelor's Degree

Tools

CRM

Job description

The Sales Merchandiser drives sales performance and in-store execution for assigned businesses and territories within DKSH's Healthcare business. This role contributes directly to achieving sales targets and overall business objectives through effective customer engagement, disciplined territory management, and strong in-store merchandising execution.

What You Will Deliver

• Support the management of day-to-day operating expenditures against operating budgets to ensure efficient use of resources
• Implement targeted action plans, including regular customer calls and visits, to achieve sales targets for assigned businesses and territories
• Track progress against Key Performance Indicators (KPIs) and sales plans, prioritizing and reviewing daily sales activities to optimize performance and results
• Execute sales activities for assigned businesses and territories, including product portfolio introductions, marketing plan presentations, order taking, marketing display set-ups, and in-store merchandising
• Prepare quotation and tender prices, delivery terms, and commercial terms in accordance with company policies
• Monitor and report on competitor activities and products through timely and accurate competition reports
• Record sales data for reporting and tracking purposes, maintaining relevant customer information in appropriate Customer Relationship Management (CRM) databases
• Track and collect payments from customers in a timely and accurate manner
• Maintain a customer complaints and issues log, following up diligently to ensure prompt resolution and sustained customer satisfaction
• Respond to customer orders and queries, proactively informing current and prospective customers of promotions and new or upgraded products
• Work with internal stakeholders to ensure timely delivery of products to customers
• Support internal stakeholders in building and developing relationships with key customers
• Drive self-learning and continuous improvement in the areas of Field Sales and DKSH behaviors as part of ongoing

What You Bring

• Diploma or Bachelor's Degree in any field; prior sales experience is an added advantage
• Experience in a sales or merchandising role is preferred; candidates with a demonstrated track record in field sales are strongly encouraged to apply
• Willingness and ability to travel across assigned territories; possession of own transport is required
• Strong communication and interpersonal skills with the ability to engage, influence, and build lasting relationships with customers and stakeholders

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.