Client Renewal & Growth Strategist

Sunway Fintech; Subang Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

Sunway Fintech in Subang Jaya, Malaysia is seeking a driven professional to manage and grow existing client relationships by driving subscription renewals, retention, and sales support. You will own end-to-end renewal processes, identify upsell opportunities, and coordinate with internal teams to ensure a superior customer experience.

The role demands a strategic mindset, strong communication, and a track record in customer retention within fintech or financial services.

Qualifications

• Bachelor's degree required or equivalent from a recognised university.
• Minimum 5 years of relevant experience in client relationship management, account management, telesales, or customer retention.
• Experience in fintech/financial services is advantageous.

Responsibilities

• Build and maintain strong relationships with existing clients, understand their business needs, and implement retention strategies.
• Manage end-to-end subscription renewals, achieve renewal targets, and identify upselling and cross-selling opportunities.
• Provide timely after-sales support by addressing client enquiries and coordinating with internal teams to ensure a positive customer experience.
• Conduct proactive outbound activities to secure subscription renewals and generate additional revenue from existing clients.
• Monitor KPIs including renewal rates, client retention, churn, and revenue growth, while maintaining accurate pipelines and reports.
• Collaborate with internal teams to address client needs, improve service delivery, and ensure compliance with policies and data protection requirements.

Skills

Relationship management

Negotiation

Communication

Customer focus

Education

Bachelor's degree in Business Administration/Marketing/Sales

Job description

Sunway Fintech in Subang Jaya, Malaysia is seeking a driven professional to manage and grow existing client relationships by driving subscription renewals, retention, and sales support. You will own end-to-end renewal processes, identify upsell opportunities, and coordinate with internal teams to ensure a superior customer experience.

The role demands a strategic mindset, strong communication, and a track record in customer retention within fintech or financial services.