Executive, Customer Service

BE INTERNATIONAL MARKETING SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

BE International Marketing SDN. BHD. in Malaysia is seeking a Customer Service Executive to support members and customers with accurate, timely, and professional assistance. You will apply the company's policies, answer inquiries, and ensure satisfaction and retention.

You will handle inquiries across calls, emails, and tickets, meet SLA targets, collaborate with internal teams, and contribute to member engagement and events while developing communication and problem-solving skills.

Qualifications

• 1–2 years of customer service experience ( MLM/Direct Selling preferred).
• Familiar with ticketing systems, CRM, Salesforce etc.
• Proficient in MS Office application (Words, Excel, PPT).
• Empathy, patience, effective problem-solving skills and negotiation skills.
• Service-oriented with positive mindset.

Responsibilities

• Manage end-to-end handling of customer and member inquiries across multiple channels, ensuring complete resolution from first contact through to closure.
• Handle inbound calls professionally and efficiently, meeting defined service level targets.
• Conduct outbound calls for follow-ups, issue resolution, and member engagement.
• Respond to customer and member emails in a timely, accurate, and professional manner.
• Manage and resolve CSS tickets within established SLAs.
• Provide accurate information on the Company’s marketing plan, policies, and procedures.
• Collaborate with internal departments to ensure efficient issue resolution.
• Support company events, trainings, and member engagement activities when required.
• Undertake ad hoc assignments as directed by management.

Skills

Customer service

Empathy

Patience

Negotiation

Tools

Salesforce

CRM software

MS Office

Ticketing systems

Job description

This position plays a critical role in supporting the operations by delivering accurate, timely, and professional assistance to members and customers. This role requires a strong understanding of the Company’s marketing plan, policies, and procedures to effectively address inquiries, ensure compliance, and enhance member satisfaction and retention. The position also supports departmental efficiency and contributes to the overall growth and stability of the network.

How You'll Make an Impact

Manage end-to-end handling of customer and member inquiries across multiple channels (inbound calls, outbound calls, emails, and CSS tickets), ensuring complete resolution from first contact through to closure.

Handle inbound calls professionally and efficiently, meeting defined service level targets.

Conduct outbound calls for follow-ups, issue resolution, and member engagement.

Respond to customer and member emails in a timely, accurate, and professional manner.

Manage and resolve Customer Support System (CSS) tickets within established service level agreements (SLAs).

Provide accurate information on the Company’s marketing plan, compensation structure, policies, and procedures.

Collaborate with internal departments to ensure efficient issue resolution.

Support company events, trainings, and member engagement activities when required.

Undertake ad hoc assignments as directed by management.

What We're Looking For

At least 1-2 years of customer service experience preferably in the MLM/Direct Selling.

Familiar with tools such as ticketing systems, CRM, Salesforce etc.

Proficient in MS Office application (Words, Excel, PPT)

Empathy, patience, effective problem-solving skills and negotiation skills.

Service-oriented with positive mindset.

Able to work independently with minimum supervision.

Work location: Bukit Jalil (nearby Pavilion Bukit Jalil)

Working days : Wednesday to Sunday (9am - 6pm), Monday and Tuesday (Off Day)

Grow With Us!

Be part of a supportive and collaborative team that values your contributions.

Gain hands-on experience with customer service, CRM systems, and member engagement.

Develop your communication, problem-solving, and relationship management skills.

BE International is a leading direct selling company based in Malaysia,marking a strong presence in Singapore, Brunei,Hong Kong & Indonesia.Our star brands-AULORA,BElixz,BEYUL,BEYANG have become synonymous with life-changing experience,touching lives & igniting transformations tht resonate deeply.Driven by our vision,create wellness in everyway possible,we are committed to push boundaries through innovation & sustainability.Over the years,we are honored to receive many awards for our dedication to wellness. And our recent accolade-HR Asia Best Companies to Work for in Asia Award 2023 further underscores our dedication to cultivating outstanding workplace where our employees can truly thrive.

BE International is a leading direct selling company based in Malaysia,marking a strong presence in Singapore, Brunei,Hong Kong & Indonesia.Our star brands-AULORA,BElixz,BEYUL,BEYANG have become synonymous with life-changing experience,touching lives & igniting transformations tht resonate deeply.Driven by our vision,create wellness in everyway possible,we are committed to push boundaries through innovation & sustainability.Over the years,we are honored to receive many awards for our dedication to wellness. And our recent accolade-HR Asia Best Companies to Work for in Asia Award 2023 further underscores our dedication to cultivating outstanding workplace where our employees can truly thrive.

What can I earn as a Customer Service Executive