Corporate & Member Experience, Analyst

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an Analyst in Kuala Lumpur to support the administration of Group and Voluntary Solutions. Responsibilities include processing policies, responding to stakeholder inquiries, and maintaining data integrity.

The ideal candidate will have at least 2 years of experience in operations or insurance and possess strong analytical and attention-to-detail skills. This full-time role offers opportunities for career growth within a supportive environment.

Qualifications

• Minimum 2 years of working experience in operations, insurance, or financial services.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Good knowledge of Group insurance and Voluntary Schemes is an added advantage.

Responsibilities

• Process new business, renewals, and policy servicing for Group and Voluntary Solutions products.
• Respond to internal and external enquiries via defined service standards.
• Participate in ad hoc initiatives or special projects as assigned.

Skills

Attention to detail

Analytical skills

Proficient in Microsoft Excel

Proficient in Microsoft Word

Education

Diploma or Bachelor’s Degree in any discipline

Job description

## Corporate & Member Experience, Analyst지원locations: Kuala Lumpur, MY-AIA Malaysiatime type: Full timeposted on: 오늘 공고job requisition id: JR-67170**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.***It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.**And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.***Sound like you? Then read on.****About the Role**To support the efficient and compliant administration of Group and Voluntary Solutions products by ensuring accurate processing of new business, renewals, and policy servicing. This includes maintaining data integrity, meeting turnaround time (TAT) standards, and delivering timely stakeholder support in line with divisional KPIs.# **Roles and Responsibilities:****1. Process New Business / Renewal / Policy Servicing**Process Group and Voluntary Solutions products in accordance with established procedures and turnaround times (TAT), including:**a. Group Products*** Analyse and understand client instructions and member listings before system updates.* Perform data mapping where required.* Follow up on outstanding or incomplete information from clients/intermediaries.**b. Voluntary Solutions Products****i) New Business*** Perform data entry for new business application forms.* Follow up with intermediaries on incomplete or missing information.* Process manual credit/debit card transactions and ensure timely issuance of policy contracts upon full payment.* Conduct AML (Anti–Money Laundering) screenings in compliance with regulatory requirements.**ii) Renewal and Policy Servicing*** Update and maintain policy changes in the system.* Match and process renewal payments, including cashiering activities.* Prepare and issue policy-related correspondence.* Manage and monitor the auto-billing process for recurring payments.* Monitor and clear suspense accounts promptly.* Ensure all incoming payments are accurately reconciled, allocated, and updated in the system.**2. Stakeholder Support*** Respond to internal and external enquiries via CRM/Case 360 within defined service standards.**3. Additional Responsibilities*** Perform other duties and participate in ad hoc initiatives or special projects as assigned by the supervisor, including those related to operational or regulatory/compliance requirements.# **Minimum Job Requirements:*** Diploma or Bachelor’s Degree in any discipline.* Minimum 2 years of working experience in operations, insurance, or financial services.* Strong attention to detail and analytical skills.* Proficient in Microsoft Excel and Word (intermediate level).* Ability to manage multiple tasks and meet deadlines in a fast-paced environment.* Good knowledge of Group insurance and Voluntary Schemes is an added advantage.*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.*### Do you believe in better?At AIA, we don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.If you believe in better, we’d love to hear from you.**Find your Better at AIA.**