Medical Support Desk: Emergency Response (English/Mandarin)

Telecontinent Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 39,000; Full time

Benefits offered by this job

24-hour operations

Shift-based rotations

Annual bonus

KPI allowance

Job summary

Telecontinent Sdn Bhd in Kuala Lumpur is seeking a Customer Service Executive (Medical/Healthcare Support) to handle inquiries via calls, email and Livechat, covering both emergency and non-emergency medical issues.

You will serve as the main link between callers and healthcare providers, ensuring clear communication, accurate information and timely coordination, including dispatch of emergency teams when required.

Qualifications

• Fluent in English and Mandarin for effective communication.
• Medical background or knowledge encouraged for context.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle inquiries via calls, email and Livechat.
• Manage emergency and non-emergency medical questions.
• Coordinate information and provide accurate guidance.
• Assist with hospital and provider information and bookings.

Skills

English

Mandarin

Customer service

Tools

Livechat system

Job description

Telecontinent Sdn Bhd in Kuala Lumpur is seeking a Customer Service Executive (Medical/Healthcare Support) to handle inquiries via calls, email and Livechat, covering both emergency and non-emergency medical issues.

You will serve as the main link between callers and healthcare providers, ensuring clear communication, accurate information and timely coordination, including dispatch of emergency teams when required.