Japanese Medical Support Specialist — Phone & Case Mgmt

Concentrix; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Japanese-speaking Customer Service Support for Medical Account handling. You will engage with customers by phone, provide accurate issue information, and record details in the CRM. You will ensure timely follow-ups and escalate when required to meet SLA targets.

Working shifts include early to late morning blocks, supporting our healthcare clients with professionalism and a high standard of service, within a dynamic team and CRM-driven workflow.

Responsibilities

• Provide premium customer service-based phone support to Health Care based clientele.
• Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
• Accurately record and update customers’ cases into the CRM and trackers following appropriate processes.
• Provide accurate and understandable information to all customers and support partners.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
• Maintain high level of customer satisfaction whilst maintain a professional manner.

Job description

Concentrix in Kuala Lumpur is seeking a Japanese-speaking Customer Service Support for Medical Account handling. You will engage with customers by phone, provide accurate issue information, and record details in the CRM. You will ensure timely follow-ups and escalate when required to meet SLA targets.

Working shifts include early to late morning blocks, supporting our healthcare clients with professionalism and a high standard of service, within a dynamic team and CRM-driven workflow.