Mandarin-Speaking Customer Service Executive (24/7 Shifts)

SummitNext Technologies Sdn Bhd; Petaling Jaya; Vor Ort; MYR 36.000 - 58.000; Vollzeit

Benefits dieser Stelle

Insurance benefits

Monthly KPI incentives

Zusammenfassung

SummitNext Technologies Sdn Bhd in Ara Damansara, Malaysia, seeks a Customer Service Executive I Mandarin Speaker to manage enquiries via email, live chat and phone, ensuring fast, accurate first-time resolutions. You will support telco, IT and social media projects with a service-focused mindset.

The role requires Mandarin fluency (Traditional) and average English communication, and it offers 24/7 rotational shifts, on-site work, baseline salary with KPI incentives, and insurance benefits.

Qualifikationen

• SPM qualification or equivalent.
• Ability to communicate in average English (spoken and written).
• Read and write Traditional Mandarin; speak fluent Mandarin.
• Fresh graduates and school leavers welcome to apply.
• Basic computer literacy and ability to navigate multiple systems.
• Strong customer-oriented attitude with patience, professionalism and problem-solving.
• Willingness to work in a fast-paced call centre environment.

Aufgaben

• Handle inbound customer enquiries via phone, email and chat professionally.
• Provide accurate information, troubleshoot basic issues, and aim for first-contact resolution.
• Record and update all customer interactions in internal systems with complete details.
• Escalate complex cases per SOPs and service levels.
• Adhere to project workflows, compliance guidelines and quality assurance standards.
• Maintain high customer satisfaction through timely follow-up and problem resolution.
• Achieve performance targets including productivity, quality, attendance and response time.

Kenntnisse

Mandarin language ability

English communication

Customer service mindset

Communication skills

Ausbildung

SPM qualification

Jobbeschreibung

SummitNext Technologies Sdn Bhd in Ara Damansara, Malaysia, seeks a Customer Service Executive I Mandarin Speaker to manage enquiries via email, live chat and phone, ensuring fast, accurate first-time resolutions. You will support telco, IT and social media projects with a service-focused mindset.

The role requires Mandarin fluency (Traditional) and average English communication, and it offers 24/7 rotational shifts, on-site work, baseline salary with KPI incentives, and insurance benefits.