Field Service Engineer

SMITH & NEPHEW SERVICES SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Private health plans

Dental plans

Annual bonus

Job summary

Smith+Nepphew is hiring a Field Service Engineer – Growth in Malaysia to deliver on-site and remote service support, drive regional growth, and strengthen our service footprint. You will troubleshoot, install, and maintain medical devices, and provide technical training to biomedical staff and clinicians.

You will work with healthcare providers and distributors to promote service contracts and upgrades while ensuring high customer satisfaction and compliance with ISO 13485/EU MDR standards.

Qualifications

• Degree or diploma in Biomedical, Electronics, Medical Technology, or a related technical field.
• 1–3 years of field service experience in Medical Devices, Diagnostic Equipment, or Healthcare Technology sectors.
• Hands-on expertise in installation, troubleshooting, repair, and preventive maintenance of electromechanical or digital medical devices.
• Familiarity with regulatory and compliance standards (e.g., ISO 13485, EU MDR) in the servicing of medical devices.
• Demonstrated ability to support service sales, promote contracts, and highlight value-added services during field visits.
• Proficient in using CRM or other field service management systems.

Responsibilities

• Serve as the first line of response for remote and on-site technical inquiries, complaints, and service requests.
• Perform installation, commissioning, decommissioning, and routine preventive maintenance in line with company SOPs.
• Troubleshoot product and system issues across hardware and software platforms, ensuring timely and accurate resolution.
• Support equipment handover, documentation, and logistics coordination.
• Provide technical instruction and operational training to biomedical engineers and clinical users.
• Foster trust and credibility with healthcare providers and distributor partners through consistent, high-quality support.
• Maintain accurate service documentation, including field reports, complaint logs, and maintenance records.
• Actively identify and support service-related revenue opportunities during site visits and remote interactions.
• Collaborate with Sales and Marketing teams to promote enhanced service offerings, such as service contracts, upgrades, and accessories.
• Contribute to achieving regional service growth targets by enhancing customer loyalty and expanding the service footprint.

Skills

Field service

Troubleshooting

CRM

English communication

Education

Biomedical degree

Electronics diploma

Medical technology background

Tools

CRM software

Job description

Life Unlimited. At Smith+Nepphew, we craft and manufacture technology that takes the limits off living.

About the role

As a Field Service Engineer – Growth, you will act as a trusted partner to customers, delivering exceptional service support while playing a direct role in driving business growth across the region. Whether solving complex issues remotely or on-site, you'll be instrumental in strengthening the service footprint, elevating customer satisfaction, and unlocking new opportunities for value creation.

Key responsibilities

Serve as the first line of response for remote and on-site technical inquiries, complaints, and service requests

Perform installation, commissioning, decommissioning, and routine preventive maintenance in line with company SOPs

Troubleshoot product and system issues across hardware and software platforms, ensuring timely and accurate resolution

Support equipment handover, documentation, and logistics coordination

Provide technical instruction and operational training to biomedical engineers and clinical users

Foster trust and credibility with healthcare providers and distributor partners through consistent, high-quality support

Maintain accurate service documentation, including field reports, complaint logs, and maintenance records

Actively identify and support service-related revenue opportunities during site visits and remote interactions

Collaborate with Sales and Marketing teams to promote enhanced service offerings, such as service contracts, upgrades, and accessories

Contribute to achieving regional service growth targets by enhancing customer loyalty and expanding the service footprint

About you

Degree or diploma in Biomedical, Electronics, Medical Technology, or a related technical field

1–3 years of field service experience, preferably within the Medical Devices, Diagnostic Equipment, or Healthcare Technology sectors

Proven hands‑on expertise in installation, troubleshooting, repair, and preventive maintenance of electromechanical or digital medical devices

Familiarity with regulatory and compliance standards (e.g., ISO 13485, EU MDR) in the servicing of medical devices

Demonstrated ability to support service sales, promote contracts, and highlight value‑added services during field visits

Proficient in using CRM or other field service management systems

Strong verbal and written communication skills in English

Skilled in building trust‑based relationships with customers, distributors, and internal cross‑functional teams

Ability to work independently, prioritize tasks, and operate effectively in a matrixed organization

Capable of providing basic technical training to end-users or biomedical engineers on site

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)

Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.

Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Field Service Engineer?
• Which of the following types of qualifications do you have?

Smith+Nepphew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.

From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nepphew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture – of Care, Collaboration and Courage – that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

Smith+Nepphew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.

From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nepphew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture – of Care, Collaboration and Courage – that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

What can I earn as a Field Service Engineer