Maritime Customer Success Specialist

Global Feeder Shipping (M) Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Global Feeder Shipping (M) Sdn Bhd seeks an experienced customer service professional to handle inquiries via email and phone, provide product updates, and support daily sailing schedules.

You will process bookings, verify MLO and payer details, and coordinate with Sales for KYC ahead of sailing. 1–3 years' experience and fluent English are required, with a Bachelor's or Diploma (3 years) qualification.

Qualifications

• 1–3 years of experience in customer service or logistics.
• Fluency in English is required.
• Bachelor's degree or Diploma (3 years) is required.

Responsibilities

• Manage customer service inquiries via email and phone promptly.
• Provide customers with accurate information about products and services.
• Prepare and update daily sailing schedules per principal directions and terminal data.
• Receive and process customer bookings with courtesy and accuracy.
• Manage daily booking acceptance based on availability and principal-provided data.
• Ensure proper approval for special commodities before releasing bookings to customers.
• Validate and update customer's MLO and payer details in the booking system.
• Flag new MLO and payer for KYC processing by Sales for accounting prior sailing.
• Maintain a complete booking forecast with MLO, payer, and volume details daily.

Skills

English fluency

Education

Bachelor's or Diploma (3 years)

Job description

Global Feeder Shipping (M) Sdn Bhd seeks an experienced customer service professional to handle inquiries via email and phone, provide product updates, and support daily sailing schedules.

You will process bookings, verify MLO and payer details, and coordinate with Sales for KYC ahead of sailing. 1–3 years' experience and fluent English are required, with a Bachelor's or Diploma (3 years) qualification.