Customer Service Executive

Global Feeder Shipping (M) Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Global Feeder Shipping (M) Sdn Bhd seeks an experienced customer service professional to handle inquiries via email and phone, provide product updates, and support daily sailing schedules.

You will process bookings, verify MLO and payer details, and coordinate with Sales for KYC ahead of sailing. 1–3 years' experience and fluent English are required, with a Bachelor's or Diploma (3 years) qualification.

Qualifications

• 1–3 years of experience in customer service or logistics.
• Fluency in English is required.
• Bachelor's degree or Diploma (3 years) is required.

Responsibilities

• Manage customer service inquiries via email and phone promptly.
• Provide customers with accurate information about products and services.
• Prepare and update daily sailing schedules per principal directions and terminal data.
• Receive and process customer bookings with courtesy and accuracy.
• Manage daily booking acceptance based on availability and principal-provided data.
• Ensure proper approval for special commodities before releasing bookings to customers.
• Validate and update customer's MLO and payer details in the booking system.
• Flag new MLO and payer for KYC processing by Sales for accounting prior sailing.
• Maintain a complete booking forecast with MLO, payer, and volume details daily.

Skills

English fluency

Education

Bachelor's or Diploma (3 years)

Job description

Global Feeder Shipping (M) Sdn Bhd is part of the Global Feeder Shipping Group, a growing regional shipping company providing reliable feeder and container shipping solutions across Asia. Join our dynamic team and be part of a fast-paced, international maritime business where your contributions make a difference.

Key responsibilities

Manage customer service inquiries, both in emails and over the phone in a timely manner

Communicate with customers over the phone or via email by providing assistance needed

Provide customers with accurate and up-to-date information about products and newly launched services

Prepare an updated sailing schedule on a daily basis aligned with Principal direction, DPS/LTS and terminal information

Receive and process customer bookings with courtesy and promptly

Manage daily booking acceptance based on availability and precision counting given by Principal in their daily BTL-Balance to Load updates

Ensure proper approval is received for special commodity prior to releasing booking to customer

Ensure customer's MLO and Payer details are validated when accepting booking and updating them in CBF- Container Booking Forecast

Alert Sales for new MLO and Payer in order for them to process KYC for accounting prior sailing

Maintain a complete CBF with details such as MLO, payer, volume, type on a daily basis

About you

Minimum 1-3 years' experience

Fluency in English

Bachelor's or Diploma (3 years)

We regret that only shortlisted candidates will be contacted.