Mandarin Travel & Airline Support Specialist

IGT Solutions Pvt. Ltd.; Subang Jaya; Presencial; MYR 39 000 - 61 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Comprehensive medical & dental

Generous annual and sick leave

Career advancement & training

Collaborative team culture

Modern office facilities

Corporate discounts

Resumo da oferta

IGT Solutions Pvt. Ltd. is hiring for a Mandarin Support Team in Malaysia.

The role involves handling Mandarin and English customer interactions, resolving travel and airline inquiries with professionalism, and maintaining precise records. The team emphasizes empathy, accuracy, and proactive service in a fast-paced contact center environment. Work requires 24/7 shift rotations with 9-hour shifts at the Shah Alam vicinity near Subang Jaya, offering competitive compensation and benefits.

Qualificações

• Proficient in Mandarin and English with strong communication skills.
• Experience in customer service or call center is preferred (fresh graduates welcome).
• Strong problem-solving and empathy to handle inquiries and complaints.

Responsabilidades

• Handle inbound and outbound calls and emails, providing accurate information related to travel and airlines.
• Respond to customer inquiries and complaints in a professional and empathetic manner.
• Identify customer needs and provide solutions or escalate complex issues to the appropriate team.
• Maintain detailed records of customer interactions and follow up as required.
• Contribute to continuous improvement by providing feedback on processes and procedures.
• Actively participate in team meetings and training to enhance skills.

Conhecimentos

Mandarin proficiency

English proficiency

Communication skills

Formação académica

SPM/UEC/O-Level or equivalent

Descrição da oferta de emprego

IGT Solutions Pvt. Ltd. is hiring for a Mandarin Support Team in Malaysia.

The role involves handling Mandarin and English customer interactions, resolving travel and airline inquiries with professionalism, and maintaining precise records. The team emphasizes empathy, accuracy, and proactive service in a fast-paced contact center environment. Work requires 24/7 shift rotations with 9-hour shifts at the Shah Alam vicinity near Subang Jaya, offering competitive compensation and benefits.