Mandarin-Speaking Hotel Reservation Agent (Malaysia)

CB Talents SP; Petaling Jaya; On-site; MYR 42,408 - 69,192; Full time

Job summary

CB Talents SP is seeking a Mandarin-speaking Customer Support agent for Hotel Reservation in Malaysia. Join our expanding international team and provide high-quality service in a fast-paced environment on a rotation 24/7 shift at G Tower, Malaysia.

Requirements include English and Mandarin proficiency, a relevant degree, and hotel/reservation experience. You will support the Sales team, handle escalations, and ensure accurate verification while delivering exceptional customer experiences.

Qualifications

• Proficient in English and Mandarin (spoken, written, and reading).
• Bachelor's degree, Diploma, or equivalent in any field.
• Hotel/Reservation experience is required.
• Customer-focused with strong communication skills.
• Good problem-solving and critical thinking ability.
• Active listener; able to handle inquiries and objections professionally.
• Positive attitude, adaptable, and eager to learn.

Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

Skills

Bilingual English/Mandarin

Customer-focused

Strong communication

Problem solving

Active listening

Adaptable

Eagerness to learn

Education

Bachelor's degree or Diploma

Job description

CB Talents SP is seeking a Mandarin-speaking Customer Support agent for Hotel Reservation in Malaysia. Join our expanding international team and provide high-quality service in a fast-paced environment on a rotation 24/7 shift at G Tower, Malaysia.

Requirements include English and Mandarin proficiency, a relevant degree, and hotel/reservation experience. You will support the Sales team, handle escalations, and ensure accurate verification while delivering exceptional customer experiences.