Mandarin-Speaking Hotel Reservations Specialist

CB Talents SP; Sarawak; On-site; MYR 36,000 - 54,000; Full time

Job summary

CB Talents SP in Malaysia is seeking a Mandarin-speaking Customer Support agent for Hotel Reservation. You will handle inquiries from global customers with English and Mandarin, joining a fast-paced, international team.

This role requires hotel/reservation experience, strong communication, problem solving, and a proactive attitude. Rotational 24/7 shift at G Tower, Malaysia, with opportunities for career growth.

Qualifications

• Bachelor's degree, Diploma, or equivalent in any field.
• Hotel/Reservation experience is required.
• Customer-focused with strong communication skills.
• Good problem-solving and critical thinking ability.
• Active listener; able to handle inquiries and objections professionally.
• Positive attitude, adaptable, and eager to learn.

Responsibilities

• Support Sales team & resolve customer issues.
• Handle escalations and ensure accurate sales verification.
• Follow up on cases until resolution.
• Deliver professional, high-quality customer service.
• Create a positive and seamless customer experience.
• Provide timely, accurate support while adhering to SOPs.

Skills

Mandarin

English

Customer focus

Communication

Active listening

Problem solving

Education

Bachelor’s degree or Diploma

Job description

CB Talents SP in Malaysia is seeking a Mandarin-speaking Customer Support agent for Hotel Reservation. You will handle inquiries from global customers with English and Mandarin, joining a fast-paced, international team.

This role requires hotel/reservation experience, strong communication, problem solving, and a proactive attitude. Rotational 24/7 shift at G Tower, Malaysia, with opportunities for career growth.