Mandarin-Speaking Senior Account Manager | Client Growth

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; Presencial; MYR 120 000 - 180 000; Tempo integral

Resumo da oferta

Concentrix SREV Malaysia SDN. BHD. in Kuala Lumpur seeks a Sr. Specialist, Account Manager (Mandarin Speaker) to oversee complex client relationships and drive revenue growth.

You will renew and expand services, act as the main contact for clients’ customers, use data to address issues, negotiate, and collaborate with partners to meet monthly quotas. This is a full-time on-site role based at Wisma Mont Kiara, requiring English and Mandarin language proficiency.

Responsabilidades

• The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
• Ensure that client's customers are satisfied with our client's services and resolve escalated issues.
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals.
• Evaluate our client's customer needs and propose potential solutions.
• Be a single contact for our client's customer.
• Use data to fix customer concerns/roadblocks prohibiting satisfaction.
• Manage external competitive pressures and handle objections.
• Work with multiple partners, building relationships with decision-makers at all levels.
• Manage sales territory and achieving monthly quotas.
• Negotiate in tough situations.
• Identify risk and barriers to success; develop contingency plans.
• Identify opportunities for additional product or service sales.
• Use data to help influence buying/renewal process.
• Work with a team and report directly to a Sales Manager.

Descrição da oferta de emprego

Concentrix SREV Malaysia SDN. BHD. in Kuala Lumpur seeks a Sr. Specialist, Account Manager (Mandarin Speaker) to oversee complex client relationships and drive revenue growth.

You will renew and expand services, act as the main contact for clients’ customers, use data to address issues, negotiate, and collaborate with partners to meet monthly quotas. This is a full-time on-site role based at Wisma Mont Kiara, requiring English and Mandarin language proficiency.