Korean-Speaking Account Growth Manager

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 89,000 - 179,000; Full time

Job summary

Concentrix is seeking an experienced Specialist, Account Manager (Korean Speaker) in Kuala Lumpur. You will manage complex client accounts, renew and expand service contracts, and become the primary contact for clients, ensuring high levels of satisfaction and revenue growth.

The role involves working with multiple stakeholders to renew and cross-sell services, using data to drive decisions, and meeting monthly quotas. This position is based at Wisma Mont Kiara, on-site in Kuala Lumpur.

Responsibilities

• Oversee management of complex client accounts to ensure service satisfaction and renewal opportunities.
• Renew, expand, and convert client services within existing customer base to meet growth goals.
• Serve as single point of contact for clients, addressing escalated issues and guiding solutions.
• Meet revenue-based quotas through effective account management and cross-sell opportunities.
• Identify risks and barriers to success, propose contingency plans, and negotiate effectively with stakeholders.

Job description

Concentrix is seeking an experienced Specialist, Account Manager (Korean Speaker) in Kuala Lumpur. You will manage complex client accounts, renew and expand service contracts, and become the primary contact for clients, ensuring high levels of satisfaction and revenue growth.

The role involves working with multiple stakeholders to renew and cross-sell services, using data to drive decisions, and meeting monthly quotas. This position is based at Wisma Mont Kiara, on-site in Kuala Lumpur.