Mandarin-Speaking Order Fulfillment Specialist

SF Global Express (M) Sdn Bhd; Klang City; On-site; MYR 36,000 - 58,000; Full time

Job summary

SF Global Express (M) Sdn Bhd is seeking a logistics coordinator to review and process customer orders, monitor order status in Chinese chat groups, and manage shipment exceptions. The role includes creating warehouse order waves and ensuring accuracy of labels, packing lists, and invoices at CJ LOGISTICS Bukit Raja Distribution Centre in Klang, Selangor.

The candidate will also monitor time-sensitive orders, transmit orders for dispatch, and collect operational data to compile reports, with

Responsibilities

• Review, verify, and process customer orders, including order release and distribution.
• Communicate effectively in Chinese, monitor customer inquiries about order status in group chats, and provide timely updates.
• Verify, resolve, and follow up on shipment exceptions reported by customers.
• Create warehouse order waves according to different order types.
• Print and verify shipping labels, picking lists, packing lists, and commercial invoices to ensure all documents are accurate and properly matched.
• Monitor customer sales orders, especially time-sensitive shipments, including order transmission and outbound dispatch, to ensure delivery within the required timeframe.
• Collect warehouse operational data related to assigned customers and prepare the relevant reports.

Job description

SF Global Express (M) Sdn Bhd is seeking a logistics coordinator to review and process customer orders, monitor order status in Chinese chat groups, and manage shipment exceptions. The role includes creating warehouse order waves and ensuring accuracy of labels, packing lists, and invoices at CJ LOGISTICS Bukit Raja Distribution Centre in Klang, Selangor.

The candidate will also monitor time-sensitive orders, transmit orders for dispatch, and collect operational data to compile reports, with