Mandarin-Speaking Operations & Customer Experience Specialist

PAVILION WEE BULLION SDN. BHD.; Petaling Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

PW Group invites applications for an Operation Admin role in Petaling Jaya to support customer service and day-to-day operations. The role focuses on handling inquiries via WhatsApp, coordinating orders and delivery updates, and maintaining accurate records.

The ideal candidate has at least 2 years of experience in Customer Service, Administration, or Operations, proficient in Mandarin and English, and skilled in Microsoft Excel and Word.

Qualifications

• Minimum 2 years of experience in Customer Service, Administration, Operations or related field.
• Able to communicate effectively in Mandarin and English, both written and spoken.

Responsibilities

• Handle customer enquiries and follow-ups via WhatsApp
• Coordinate order and delivery updates with internal departments
• Maintain accurate customer records and follow-up logs
• Support daily administrative and operational tasks

Skills

Mandarin and English communication

Microsoft Excel

Microsoft Word

Detail-oriented

Customer service experience

Tools

Microsoft Excel

Microsoft Word

Job description

PW Group invites applications for an Operation Admin role in Petaling Jaya to support customer service and day-to-day operations. The role focuses on handling inquiries via WhatsApp, coordinating orders and delivery updates, and maintaining accurate records.

The ideal candidate has at least 2 years of experience in Customer Service, Administration, or Operations, proficient in Mandarin and English, and skilled in Microsoft Excel and Word.